Having improved a lot last year in Symantec's flagship antivirus product, it makes sense we'd see more modest enhancements for this year's Norton AntiVirus 2008. While Norton AntiVirus 2008's antivirus test results compare favorably to our Editors' Choice winner Kaspersky Anti-Virus 7, it's the user experience that suffers in this release. Symantec provides Norton users with little explanation of its features or settings, either in the configuration settings or on its technical support section. Also we don't like Norton's dependency on Internet Explorer to explain Help items or services provided by Symantec (windows pop up in IE even when Firefox is your default browser), or that fee-based services have once again crept into the technical support section. All of these things distract the user and weigh the product down in our mind.