Sharp Aquos Net--Aquos Advantage support information

In addition to the widgets, there's a suite of advanced support features that together comprise the best onscreen help we've seen on any HDTV. The highlight is a feature called Aquos Advantage Live. When you select it you're given a toll-free customer service phone number and a unique "connection number" that you give to the customer service rep. The rep can then connect to your TV and control it remotely, to change AV modes, make picture adjustments, enable/disable OPC, read error codes for troubleshooting, and even see what devices you have connected to the TV via HDMI, and even troubleshoot them to some degree--helping a user set optimal output resolutions on a cable box, for example (HDMI connections can identify connected gear digitally, but it won't work with other input types).

We tested the system and it worked well, with the rep guiding us through changes he made in real-time while we never had to press a button. Advanced users might not like the idea of a rep tooling around inside their TVs (the rep can make changes that nuke your picture settings, for example; we had to re-calibrate our sample from scratch after our demo), but beginners will love having live help there to hold their virtual hands.