December 14, 2010

12 online shopping dos and don'ts

by Elinor Mills

The holiday season is fast approaching and more people will be buying their Christmas gifts online than ever before. Here are some dos and don'ts for safe shopping on the Internet.

Dos:

-- Shop at trusted and reputable Web retailers. Reliable companies typically include their address and a phone number on their Web site.

-- Read user reviews and merchant ratings, and look for seals of approval from the Better Business Bureau. http://www.bbb.org/ and Truste http://www.truste.com/

-- Do your research before buying. Make sure you know what the item costs, including shipping, handling and sales tax. And understand the returns policy and the retailer's privacy policy.

-- Take a screenshot of your order page or save the page as an HTML file, rather than printing it out.

-- Check your credit card statement online frequently to monitor for fraudulent charges.

-- Keep your anti-virus up to date and be diligent about installing updates for browser, applications and operating system software.

-- Safeguard your passwords. Choose strong ones, change them often and vary them from site to site.

Don'ts:

-- Don't conduct transactions on public computers or terminals, which could have keystroke loggers or other malware on them.

-- Don't fall for phishing attempts from scammers pretending to be legitimate retailers. Warning signs of phishing e-mails are misspellings, poor grammar, URLs that are incorrect. For more on how to recognize phishing attempts read Recognizing Phishing E-mails (FAQ).

-- Avoid typing in credit card information without seeing "https" in the URL address bar and a closed padlock somewhere on the screen.

-- Don't pay online with a debit card or use a check; use a credit card instead for more protection against liability in the case of fraud.

-- Beware of offers that are too good to be true, which often end up being scams.

For more detailed information about safe holiday Web surfing read our Tips for safe online shopping.

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by bukovsu November 24, 2010 9:26 AM PST
Strangely enough a reputable company such as Apple Inc does not list its address or a phone number especially on the MobileMe site. It took forever to get a partial resolution using MobileMe Chat support. Their parameters were short of what I needed and they were unwilling to give a further contact up the hierarchy.
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by irishkev12 November 27, 2010 6:47 AM PST
Hey Elinor, I wrote an article about this over a month ago, check it out. http://www.theitwords.com/2010/10/digitizing-your-wallet.html

I forgot to mention updating your Anti-Virus, that's a good one!
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by vinniminni November 27, 2010 12:34 PM PST
@ bukovsu umm what about the link saying "contact us" at the bottom right corner of the main page?
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by rkinne01 November 27, 2010 6:45 PM PST
I'd also advise being reading carefully about some of the deals you get online, some maybe used, refurbished, or repaired units so make sure to read product descriptions carefully.
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by kurt_van November 27, 2010 7:28 PM PST
I would STRONGLY recommend making sure you double check who you are buying from when you are on sites like **********, Buy.com, Sears.com and others that have "Marketplace" sellers. Often it is not easy to tell who you are actually buying the item from. Take the extra time to look over who is shipping the item. :Fulfilled by Amazon" doesn't mean sold by Amazon and doesn't mean the product will be covered by the Mfg Warranty!
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by d.gallea November 29, 2010 1:25 PM PST
You forgot "Use virtual credit card numbers if your provider offers them. (Every provider should.) If not, use PayPal."
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by Nick1584 November 29, 2010 1:55 PM PST
I have dumped Paypal due to the number of fraud attempts on the account. If a vendor is not big enough to take real credit card sales I just won't buy from them. If all they take is Paypal many of them will be a problem when you have a problem as some Ebay buyers have found out..
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by illusionsgame November 29, 2010 2:51 PM PST
You left out temp credit card numbers
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by gtbell November 30, 2010 8:18 AM PST
For many years now I have used PayPal for all my online purchases. It's the simplest system out there and I've never had an issue with security.
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by poly941 November 30, 2010 2:25 PM PST
Thanks to Elinor Mills for the great tips for buying online. This make us feel more secure making transactions online during this holidays.
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