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Now let's move ahead and tackle Rahul's mysterious disappearing and reappearing CD-ROM drives. As with any hardware issue, it is difficult to troubleshoot, so I hope that this week's winning answer by Robert and the honorable mention will point you in the right direction. Good luck. Thanks for all your great submissions, everyone!
For some time now, there has been a problem with my CD-ROM drives (CD-ROM and CD-RW drives). Sometimes the drives are recognized by Windows, and sometimes they are not. When they are not recognized, I can't open or use the CD drives, and the drives are not listed in My Computer. I even opened up the PC to make sure the drives were properly connected to the motherboard by removing and attaching the cables again. But even this did not solve the problem. Would someone know what the problem could be? I would really appreciate your help.
--Submitted by: Rahul M. of Auckland, New Zealand
The clue here is "intermittent." Your BIOS is not able to detect or maintain the detection for which ROM is the master, and which is the slave.
If either ROM cannot be detected or its detection cannot be maintained, detection for both ROMs will suffer from it and Windows will not see either one.
A primary and little-known cause of this problem is that one of the jumpers on the back of either ROM is becoming loose or is tarnished, creating an intermittent "nonconnection." Quick fix? Replace both ROMs' jumpers with fresh ones. Jumpers should offer some resistance when they're installed, indicating they're making a connection. Assuming that the ROMs suddenly developed a nondetection issue, here's the troubleshooting order... Read more
--Submitted by Robert B.
(Please click the following for the honorable mentions and the "It happened to me; here's what I did"section)
For Robert's efforts, were sending him his choice of any Help.com
Check out next week's question:
The clock on my computer (running Windows 98 SE) keeps losing time--as much as one hour in three days. My computer is always on, so what could be the cause of the time loss, and how can I fix it?
--Submitted by: Patrick R. of Murrieta, California
We feature a new question every Friday. If you have the answer,
e-mail us at firstname.lastname@example.org.
If we choose your response, you'll get a free Help.com CD. Click
here for Q&A submission guidelines and check out our previous Q&As here.