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CNET Membership newsletter October 1, 2004 


The 5 that matter

Dear CNET members:
This week, we had a record number of submissions in response to Patrick R.'s troubles with his computer losing time. While 95 percent of you gave the great answer of replacing the CMOS battery on his motherboard, I didn't want to limit ourselves to just that solution, because as most of us know, hardware/software issues are never one-dimensional. So please check out this week's winning answer by Patrick M. and all the honorable mentions who pointed out other possibilities. It's just a matter of time before our community finds the best approach to his technical dilemma.

Speaking of time, this year, don't lose track of the holiday shopping season, because it'll hit before you know it. What I've done to get a head start is to create a new Holiday Shopping Q&A forum so that you can ask, recommend, and discuss among yourselves what tech gear to get your loved ones or yourself. So join me and the other members in this unique holiday shopping forum and ask away. And don't be surprised if you see your holiday question featured and answered by a CNET editor in our special Ask the Editor Holiday Q&A section, coming soon.

1The clock on my computer (running Windows 98 SE) keeps losing time--as much as one hour in three days. My computer is always on, so what could be the cause of the time loss, and how can I fix it?

--Submitted by: Patrick R. of Murrieta, California

You mentioned two important clues in your question.

First, that your operating system is Windows 98. Second, that your PC is always on.

Your PC has a motherboard with a CMOS clock (a clock Windows reads at regular intervals), powered by a coinlike battery, usually a CR2032 type.

Why is this important? Because either the battery is running low, or Windows 98 seems to lose time because your PC is always on.

To check if that small battery is running low, do the following:
1. Run a MS-DOS prompt (Start > Programs > MS-DOS prompt)
2. At the DOS prompt, type time, then press Enter.
3. Compare this time with the time displayed on the Systray (the clock on the bottom right, the Windows clock).
4. Type exit and press Enter to quit the DOS box.

If there is a difference between both values, the battery should be replaced. Please refer to your motherboard's manual or manufacturer.

If the CMOS battery is OK... Read more

--Submitted by Patrick M. of Amadora, Portugal

(Please click the following link for this week's honorable mentions.)

For Patrick's efforts, we’re sending him his choice of any Help.com Learning CD.

Check out next week's question:

When I click My Computer > System, a page comes up with some information, including the name of whom the computer is registered to. How can I change this name? I am giving my computer to my daughter and want to put her name there instead. I appreciate any help you can offer. Thank you.

--Submitted by: Christina


We feature a new question every Friday. If you have the answer, e-mail us at messageboards@cnet.com. If we choose your response, you'll get a free Help.com CD. Click here for Q&A submission guidelines and check out our previous Q&As here.


Best regards and enjoy!

Lee Koo
CNET Community
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1 Member needs your help with hard drives
This member just got a new hard drive and wants to transfer her files from the old drive to the new. She's looking for the best program to buy or download to do this task. She received the suggestion of Norton Ghost, but is that the only way? If you can offer more advice, not only will this person benefit, but so will all members who find themselves asking the same question. Your input or suggestions are appreciated. More from the PC Hardware forum

1 What's the skinny on refillable/compatible ink cartridges?
We all know how ridiculously priced those inkjet printer cartridges are. So how about using the refillable type or even compatible ones not made by the original manufacturers? Are they safe? How do they perform? Check out this discussion, and if you have a tip or a suggestion on refillable or compatible ink cartridges, post it for all to see. More from the Peripherals Forum

1 What is WD-40?
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1 Mac nugget:


Producing cross-platform documents

One of members, ET4Ads, produces many documents (both text and graphics) using applications such as InDesign CS, Photoshop CS, Microsoft Office 2004, Entourage, and Acrobat 6.0 on his Mac G4. Yet when he send those documents to clients who operate on different operating system, not everyone can open them. If you can help this fellow Mac user out with this frustrating issue, it will probably make his day.
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