Back to Newsletter Archive page
CNET Community help and how-to weekly newsletter
June 1, 2007
Dear CNET members,
Happy June folks! Before we dig into this week's topic, I want to introduce you to a new forum feature our engineer Dan developed especially for you. It's called the forum real-time activity page. This feature page allows you to view all incoming messages posted to the CNET forums in real time--so sit back, relax, and leave this page open, and it will automatically update right before your eyes! This page is still in its beta stages, and we would love you to check it out and give us your feedback. We hope you enjoy it!

Now, let's tackle Jasmine's question regarding free vs. paid security apps. This past week we received a great deal of helpful opinions, recommendations, and personal experiences to answer the question whether free security software will do as good of a job as paid software. And while I have to agree with you, Jasmine, that in most circumstances nothing is free in life, there is an exception when it comes to free security utilities. Personally, I use all free security programs on my PCs, and they have faired well over many years. However, there are always pros and cons to each, which are pointed out in many members' posts--ranging from limited support to additional features. So read through all the answers--there really are no right or wrong ones, as it is a matter of choice for what works for each individual. There are a couple of things I would like to point out, though. If you decide you want to go the freeware route, I advise you to do your homework on those free products. Read reviews on them, get other people's opinions, and get them from trustworthy sites/sources (such as CNET Download.com), because while there are many trustworthy free security software applications available, there's also an equal number of rogue and dishonest software programs, which cause harm to your computer. And if homework is not your thing, go with paid versions. They pretty much all work but go with well-known companies. And as CNET member joshman5 simply put it, "If you are comfortable doing a little work on your computer, I think the free services can be a great way to go. If you are someone who just wants things to work, and you don't want to think about it too much, then it may be worth paying for the convenience factor, if nothing else."

I hope this week's topic discussion proves to be helpful for many of you sitting on the fence about going free or not. As always, our members have outdone themselves by sharing their experiences and recommendations. I picked a few great answers to kick it off. And, if you have any additional advice to offer, join us in the forums to share. Thanks for your contributions!

Cheers!
Lee Koo
Manager, CNET community


Got suggestions? Send me an e-mail:
messageboards@cnet.com
Member Question of the Week
Q My paid security suite is up for renewal soon, and I'm not too sure as to whether I should renew it or not--because I hear about the many free antivirus, spyware, and firewall programs available out there. Is what I'm paying for going to do a better job of protecting my PC? I'm hesitant to believe that free software will do as good of job as a paid one or am I wrong for this belief? After all, I've always been taught that nothing is free. Please help me, as I really want to know the facts about paid versus free security programs? What benefits do I gain or lose by going free? How do these types of freely distributed security program companies make their money anyway? There has to be a catch and I would like an answer. Any help in demystifying this will help me tremendously with my decision in the next security software I pay for or receive for free. I love this newsletter, and the people who are always so helpful. Thank you!
Submitted by: Jasmine H.
Vote for the most helpful answer
Vote Which answer below would you consider the most helpful? Click on the title to see the answer by the member. To vote, click on the button next to the answer to weigh in on the decision. Here are the selected submissions grouped in one post.

(Note: these answers selected below are not listed in any particular order, so please read the answer before casting your vote. Thanks!)

 Answer by 4Denise
 Answer by Acaykath
 Answer by jcbowen
 Answer by Watzman
 Answer by bwh48
For the member whose answer was voted the
most helpful by our community, we will send
this member some cool CNET branded gear.

Most helpfulPrevious week's Q&A
The votes are in! Below is the answer voted most helpful by our community to last week's question.
Q My question is: When you send your computer off to a local or even big brand store to be upgraded, how do you know the items you chose (like new graphics cards, RAM, motherboards, etc...) were installed, instead of an inferior product? Also, how can you tell that your existing hardware is still the original and not swapped out by cheaper or different hardware, once it is returned from the shop for repair/upgrade? Is there something that I can do to make sure I don't get ripped off?
--Submitted by: John K.

Q For the most part, you can't ensure the correct components are present just by looking inside the case since so many different makes and models look alike. In addition, not all components have labels on them with the proper identification. Thus, the best approach is to take an inventory using a program such as Everest, which is freeware. It will analyze your PC, recording almost every component installed, along with the make, model, specs, and serial number, if applicable. Specifically, it will take care of the motherboard, processor, RAM, optical drives, hard drives, disk drives, graphics, and sounds cards, and networking adapters. It will also note your keyboard, mouse, and monitor, just in case you're packing them up as well... (read more)
--Submitted by: John W. (CNET member: John.Wilkinson)
    Congratulations to the winner!
Community Buzz
Each week we take a look at topics discussed in the forums.
Have fun and enjoy!
More from the forums
Check out next week's question:
Q Alright, so I've been trying to become involved in the high-definition era for a few years now. As far as I'm concerned, picking the right cables can be controversial. Whenever you go buy a new HDTV or an accessory component, the salesmen always ask if you have the appropriate connections. Then they always ask if you have "the best" connections that will provide the optimal picture and sound. So is there? Is a $15 cable going to provide equivalent performance to a $100 cable of the same type? And does this question have a different answer for analog and digital cables? I'd love to get the facts straight once and for all. Thanks!
--Submitted by: Derek M.

We feature a new question every Friday, and if you have the answer for our member, you can submit it above. If your submission is picked by our members as the most helpful answer, you'll receive some cool CNET branded gear.
Check out our previous Community newsletters here.
Have a question?
E-mail us on one of our upcoming topics:
• Multimedia
• Internet Security
• Digital Cameras
• Home Audio & Video
• PC Upgrading
• PC Troubleshooting
• Digital Music
• Consumer electronics
Need help right away? Don't wait for us, come and join our lively community forums for all the tech help and how-tos.
On average per year, how much do you spend on security utilities for your home computer?
(Please click on button to vote)

 Less than $10
 $10 to $39
 $40 to $69
 $70 to $99
 More than $99
 Nothing. I use all freeware.
 Nothing. My ISP provides it for me.
 Nothing. My employer provides it for me.
 Other
CNET Featured Member
  User name: myoda
  Location: Pittsburgh, Pennsylvania
  Member since: December 08, 2004
About me: I've been called the component kid. Enjoy new technology and gabbing about it. On the beach right now--between opportunities. Working part time for a local TV station in master control... (read more)
Click here to find out how you can be in the CNET spotlight and win a free t-shirt!

See all CNET featured members
Simple question, simple answer
Help your fellow members
CNET Live
Every Thursday at 1 p.m. PDT (4 p.m. EDT),
CNET tech gurus, Brian Cooley and Tom Merritt
answer your calls and e-mails, offer their advice
and opinions, and provide tips on new gadgets
and gear. Tune in live on CNET TV and give us
a call at 1-888-900-CNET during our show. See previous episodes of CNET Live below.

•  CNET Live: May 31, 2007
•  CNET Live: May 24, 2007

This week on CNET 
Weekend Projects
Green tech
Going green is easier than ever, and it can save you some greenbacks, too. Find out how planet-friendly tech can improve your home, your car, and your lifestyle. Read more


Copyright © 2007 CNET Networks, Inc. All rights reserved.
CNET Networks, Inc.
235 Second Street
San Francisco, CA 94105
U.S.A.
 Back to Newsletter Archive page