Back to Newsletter Archive page
CNET Community help and how-to weekly newsletter
July 18, 2007
Dear CNET members,
Some people call it shovelware; some call it crapware or bloatware. But whatever it's called, I personally despise preinstalled software on new computers.

To start, let me define in my own words what it is. "Shovelware" is software (be it trial ware, promotional ware, whatever) that is shoveled onto your new PC whether you like it or not. "Crapware" is software preinstalled on your new system that the majority of us will find useless. And, last but not least, "bloatware" is shovelware or crapware that uses up your PC's system resources right out of the box; to me, this is the worst offender. Now that I have given you my definitions, let's get started.

In his Crave blog, CNET editor Matthew Elliott gives us his rant on shovelware that is preinstalled on many major PC manufacturers' systems. And after reading his blog, I couldn't agree more. Of course, I know that big-name manufacturers earn a few bucks by bundling these software programs on their systems and are therefore able to offer consumers lower-priced systems. However, I find that the majority of the stuff they offer is just clutter and a drain on machine resources, which is personally not appealing, and also many times a headache and time-consuming to remove. If I buy a new system, I'm one of those folks who likes to start out with a clean slate--this is one major reason why I like to build my own desktop--because I dictate what goes into my machine, rather than having others recommend something I probably will find useless anyway.

If PC manufacturers offered an option of a clean slate computer with none of this bundled software included, shoot, I'd be willing to pay extra to not have to deal with it. If that's not an option, give consumers a choice during boot up: ask us if we would like to try software and install it upon our approval. These are some approaches I'd like to see manufacturers implement, because as a consumer, shovelware is just useless and I'd rather not see it at all. Anyway, you've read the blog and my rant about shovelware, now it's your turn to jump on the soapbox and tell us how you feel about preinstalled software on your new computer system. Good or bad, I hope your voice will resonate loud enough to these computer manufacturers to do what's best in the interest of the consumer.

Cheers!
Lee Koo
Manager, CNET community


Got suggestions? Send us an e-mail:
messageboards@cnet.com
This week's hot topic:
Shovelware on new PCs When you buy a computer from any major PC manufacturer, you can bet that you will find a boatload of preinstalled trial software. When we asked our members to tell us what they had to say about that bundled software, many were quick to let loose in this discussion.

"Ranting about Shovelware"
"After 10 years of being a loyal PC purchaser and buying many, such as IBM, Dell, Gateway, Toshiba, and other PCs, I am so fed up with shovelware, spyware, and other problems that I am officially switching to Mac when I buy a new desktop and laptop computer..." (Read more)
--Submitted by: CNET member tmlra
"Making a mountain out of a mole hill"
"Lately I've been hearing a lot of talk about so called crapware, and frankly I think it's all blown out of proportion. I'm one who likes to try new software so I'm not offended by a new computer containing this kind of material. It's not very difficult to get rid of what you..." (Read more)
--Submitted by: CNET member tqat25
"A 'solution,' but not for the faint of heart"
"I recently purchased a Sony UX handtop. As annoying as shovelware is on desktops, imagine having a 32GB Solid State Drive with over a third of the space devoted to shovelware. My solution was to do a clean install of the operating system and then install only the drivers..." (Read more)
--Submitted by: CNET member Russ Smith
"No benefit? That's why I need a shovel."
"Last I knew, saving 50 to 100 dollars off the price of a computer was a big benefit. If you'd rather pay more for a custom install without the advertising, go right ahead. Advertising is everywhere, from your favorite Web page to your McDonalds cup. It can be..." (Read more)
--Submitted by: CNET member qprize
Speak up!
Which vendors do you find particularly aggressive with their preloaded apps? With the last PC you bought, did you make use of any of the trial offers, or did you just remove icons and uninstall software? Vent your shovelware frustrations here.
CNET desktop and laptop resources:

Laptop buying guide
Editors' top laptops
Desktop buying guide
Editors' top budget PCs
Quick hits
Here are some interesting comments you've recently submitted on CNET. Read up on it and talk about it.

What is the final cost of the iPhone?
For the first two years: $3,206.00! Yup, that is what CNET member WheelerCub added when he and his roommate discussed the overall cost of buying the iPhone and having service with it. Does his math add up correctly? He sure thinks it's an awful a lot to own this Web device, which won't support the fast Web access we're paying for due to its lack of 3G capability. Check out his post and chime in with your two cents.
Here's looking at you, gangsta
We hear a lot about the crime, but what about finding those responsible? One security researcher did, but it's unclear whether law enforcement even cares. Anyone have other examples of how online information has helped smoke out an online criminal?
 
Weigh in on this week's poll:
How do you feel about the amount of software that comes on new PCs?
(Please click on button to vote)

How do you feel about the amount of software that comes on new PCs?

 I don't like it at all!
 It's overwhelming. I'd pay to have less.
 It's a bit much, but if it shaves a few bucks off the price, it's worth it.
 I like it. I'm glad it's there.
Last week's poll results 
When it comes to TVs, what brand do you prefer?

CNET blogs
News, reviews, and opinions from CNET's editors and selected experts... Check them out and post your thoughts on them.


Hot products
Along with discussing shovelware, CNET members had plenty of new tech products to talk about this week.

Panasonic Lumix DMC-FX100 (silver)
CNET member rowdycheese says:
"Overall, I'm pretty happy with the FX100. The 28mm wide angle can be convenient for architecture and indoor shots as well as quick self-portraits while on vacation. Battery life has been excellent. However, if you don't need a wide angle lens or high burst speed, other cameras with less noise or higher optical..." (read more)
See all user opinions | Compare prices

Onkyo TX-SR605 (black)
CNET member skooterpie says:
"On initial setup the owner's manual leaves a bit to be desired. With the HDMI output to the TV hooked up, there was no initial onscreen menu to work with. I thought the unit was a DOA! Following a comprehensive reading, I found the display on the unit itself the key to switching the output to the HDMI..." (read more)
Read all user opinions | Compare prices

Dell Inspiron 1520
CNET member Nick24okc says:
"I LOVE this notebook. The main reason I use my notebook is to play games, mainly 'City of Heroes' online multi player game. I was so excited to find the 256MB NVIDIA GeForce 8600M GT graphics card in this notebook. Finally a nice graphics in a notebook that's not over 15.4"..." (read more)
Read all user opinions | Compare prices





Copyright © 2007 CNET Networks, Inc. All rights reserved.
CNET Networks, Inc.
235 Second Street
San Francisco, CA 94105
U.S.A.
 Back to Newsletter Archive page