Switching to a GSM cell phone network
February 4, 2005
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I am not having good reception on my AT&T wireless digital phone. I'm not certain if it is the phone or the service. When I went to several AT&T stores, the salesperson said that I should change to the newer GSM system and GSM phones should work better and cost less than my current plan. I was told the networks with GSM national are better. In your industry experience, should I switch to GSM service?
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Submitted by:
Alan,
via e-mail
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It's not a question of which network is better but what works best for you. But first, let me translate what the salespeople are saying: The phone you have works on the TDMA network, which is an older technology than GSM. AT&T Wireless and Cingular Wireless have spent the past few years building out digital GSM networks and slowly transitioning existing TDMA users to GSM service by offering more handsets and better-priced plans. At this point, there is more support for GSM networks, and coverage areas are improving.
That said, the bottom line is that if the service works for you where you need it, go ahead and switch. Before signing on the dotted line, however, inquire about the return policy. Find out how long you can try out the new service before you can return it without incurring any penalties. For more information, see our cell phone buying guide.
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