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Switching is not so simple
Apple's brazen bid to steal Windows users has gotten lots of attention, but before you jump on the bandwagon, be sure to weigh the pros and cons.

By John Morris
Executive editor, CNET Reviews
(8/16/02)

Maybe it was those odd, earnest faces staring out at me from TV and phone-booth ads, urging me to "switch." Or my colleague David Carnoy's recent realization that you don't need to take sides at all. Whatever it was, after years of living in a Wintel world, I finally broke down and decided to take a second look at Apple.

My first real computer was a Mac SE, a compact, all-in-one design that was perfect for a dorm room. But when I joined the working world, it was obvious which way things were going, so I went over to the dark side and never looked back. For years, I've been using and reviewing PC hardware and software. Recently, however, Apple has grabbed my attention again. It seems the company has decided that it needs to do more than preach to the choir--its loyal flock of schoolkids and graphic designers. To really grow, it has to convert people like me.

Everywhere you look in the Mac store, you see LCD panels, titanium, and translucent plastic--even the staircase is transparent.
Not immune to a little evangelizing, I decided to visit the Apple cathedral, the company's newest and biggest store to date in SoHo. A few quick stops on the 6 train, and I found myself in a monument to the Mac. Everywhere you look in the Mac store, you see LCD panels, titanium, and translucent plastic--even the staircase is transparent. The Genius Bar, a counter staffed with Mac Mensas in black T-shirts just waiting to pounce on ignorant PC users, is perhaps a little over the top, but otherwise, the place blows the doors off any other retail computer store (which isn't really saying much).

I listened to music on an iMac tethered to an iPod, shot video on a MiniDV camcorder and edited the results on a PowerBook, played games on an eMac, and test-drove a Power Mac with a 23-inch Cinema display. I was intrigued. To find out whether the switch would pay off for me, I decided to try using a Mac, more specifically an 800MHz PowerBook G4, in place of my regular PCs at work, at home, and on the road.

Design differences
The first thing you notice about any Mac is the design. Aesthetically, every Apple desktop and notebook is in a whole different league from its Windows counterparts. The PowerBook was a conversation piece on the train home every night; that never happened with my ThinkPad. (Whether this is a plus depends, I guess, on whether you need to get any work done.)

But there's more to design than good looks. While the PowerBook is only an inch thick and weighs just 5.4 pounds, putting it in the thin-and-light class, its other dimensions (13.4 inches wide by 9.5 inches deep) are more along the lines of a desktop replacement. And the iBook is really a mainstream or budget notebook. Both rival the sizes and weights of thin-and-light PCs in some respects, but neither matches the portability of an ultralight such as the Dell Latitude X200, IBM ThinkPad X series, or Toshiba Portégé 2000. The PowerBook's keyboard feels almost too big, and I personally think the trackpoint is superior to Apple's touchpad because it lets you keep both hands on the keys. Most of these PC-Mac design differences just take a little getting used to, but they're something to think about before switching.

Software surprises
Perhaps the biggest concern for most Windows users is software. Nowadays, there is a Mac app for just about any task, but not necessarily a Mac OS X app. Microsoft Office X for Mac is great, and its files are interchangeable with Windows formats, but it doesn't include Outlook. Instead, you get Entourage, a fine POP3/IMAP mail client that won't help much if you use Microsoft Exchange. (You might be able to access mail if your company's servers allow IMAP4.) I downloaded the free Mac Outlook client, but it works only under the Classic Environment, a euphemism for an OS and programs that, as far as I can tell, look virtually identical to the ones I used nearly 15 years ago on my Mac SE. Message boards are full of rumors about a pending version of Outlook for Mac OS X, but come on. Mac OS X has been out for more than a year, and Apple is already on the verge of releasing its second update, code-named Jaguar.

Perhaps the biggest concern for most Windows users is software.
Similarly, although there are several instant-messaging clients for Mac, there is no Mac version of Trillian, which I rely on because I use four different clients (AOL, ICQ, MSN, and Yahoo) at work and at home. But worst of all, there's no VPN client in Mac OS X 10.1. I found a nice VPN client, Gracion Software's DigiTunnel, that supposedly works with Windows 2000 servers and PPTP, a tunneling standard. It connected with no problem, but so far, I haven't been able to get it to securely pass data back and forth with my company's network over my home cable modem, which means I'm stuck with dial-up access--a major drawback. Fortunately, Mac OS 10.2 supposedly includes a VPN client and other networking improvements that, hopefully, will address these problems.

The real cost of switching
Finally, there's the price issue. Not long ago, Mac hardware simply cost more, period. That's no longer always the case. For example, the iMac with a 15-inch LCD, 256MB of memory, a 40GB hard drive, and combo CD-RW/DVD costs $1,599. A Dell Dimension 4500 with similar features costs $1,725. But there's a catch: Office XP Professional is included with the Dimension 4500; Office X will add another $359.95 to the price of the iMac (after the $100 rebate when purchased with a new system). Then there's Apple recent announcement at Macworld that it plans to bundle currently free Web services under the name .Mac and charge an annual fee. I have to admit that it was sort of fun watching idealistic Mac users realize that, just like any PC company, Apple is in the business of separating them from their wallets.

Not long ago, Mac hardware simply cost more, period. That's no longer always the case.
Ultimately, I decided that, because I need Exchange mail, remote access, and a wide variety of up-to-date software for home and work, the complications and cost of switching outweigh the benefits of Mac hardware and software. But even if switching isn't quite as simple as Apple would have you believe, it should be relatively easy for those who just plan to use it at home or have more basic needs. In addition to Apple's own switch site, the CNET Reviews team recently put together a Mac starter kit to help those making the move. And eventually, utilities such as Detto's Move2Mac, currently in beta, will automate parts of the process for you, making it even easier. Just be sure to do your homework before taking the plunge.

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John Morris is an executive editor for hardware and software coverage at CNET. Have a question for him? Let us know!

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