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On Call: Answers for your cell phone questions.
Stopping cell spam
By Kent German 
July 26, 2005

Kent German, CNET's cell phone guru, wants to answer your questions about cell phones, services, and accessories. Send him a question!

Crippling cards

Motorola V710
Motorola V710
Q: Can a memory card be disabled by a carrier so that I would not be able to send photo images from the card to a card reader for my computer? Disabling a memory card would force me to use the carrier's e-mail service and its Web site for my photos--both services being paid for monthly by me. That's not an option for me.
--Lorna

A: Unfortunately, this is a much more common problem than you might think. Take the Motorola V710, for example. This Verizon phone has a TransFlash card slot, but its use is limited. You can't use MP3s as ring tones unless you buy them from Verizon's Get It Now service and download them directly to the handset. Fortunately, Verizon allows you to transfer pictures on its new LG VX8100, but ring tones are still out.

I understand why you're hesitant to use your carrier's data service, but forcing you to do so is a big reason why card functionality is limited in the first place. If you can't use a memory card to transfer files, you're required to pay for a carrier's service. No, it's not particularly nice, but when it comes to multimedia features on a cell phone, carriers, too, want a piece of the pie; they're a business, and if they can't make money off a feature, they'll be hesitant to put in their phones. I'm sure that's been a huge issue blocking Motorola's much-hyped iTunes phone. As for alternatives, I'd suggest using cell phone syncing software.

London calling
Q: I would like to travel to Great Britain and presently have Sprint service; does Sprint have a phone and/or service that will allow me to receive and send phone calls from my current number?
--Scott

A: Since Great Britain operates on a GSM cellular network and Sprint uses CDMA, you'll need a GSM phone if you want to use a mobile on your trip. You can buy or lease a GSM-only phone from Sprint that will have your same phone number, but they're not available in Sprint stores, so you'll have to call customer care. This option will run you the price of the phone rental/purchase plus a $36 activation fee, a $6-per-month international dialing charge, and a roaming rate of $1.50 per minute in the United Kingdom.

Samsung IP-A790
Samsung IP-A790

Your other option is to buy the Samsung IP-A790, which uses both GSM and CDMA. Stateside calls operate on Sprint's CDMA network and count toward your normal calling plan, while calls made overseas switch to GSM using the included SIM card. Additional charges are about the same as that of a GSM-only phone. But keep in mind that either way, you won't have access to text and multimedia messaging or the wireless Web when you're overseas. For more information, see CNET's quick guide to world phones.

Ring a ding ding
Q: I want to make my own ring tones using clips of my favorite songs. Is this possible without buying them from my carrier?
--Jen

A: You have a couple of options, but unless you can transfer them from another device (via Bluetooth, an infrared port, or a USB cable), you'll probably wind up paying for some kind of service or software. I recently tried a service called Xingtone; for a one-time $20 fee, it allows you to convert and transfer audio files from your PC or Mac to large variety of cell phones from all carriers except Verizon. Once you've downloaded the software, you can create and edit your own files or you can purchase premade tones for a couple dollars. Ring tones arrive on your phone as a text message, which, of course, incur a charge as well. In addition, there are a variety of other Web sites where you can get ring tones, or you can buy cell phone syncing software.

Merger madness

What do you think of the Sprint/Nextel merger?
Q: With the merger of Sprint and Nextel, I have had many problems with my Nextel. I have an older phone but, until the merger, had no problems. Is it the phone or the network?

A: I'd say your problem lies with the phone and not the network. While Sprint and Nextel have announced their intention to merge, the marriage is a few months from completion, so the carriers are still operating separate networks. The companies have said they hope to complete the merger by the end of the year, but it still has to win approval from the federal government and some states. When (and if) it's completed, we'll no doubt see some network changes, but it's unclear exactly what they'll be. In the meantime, I would try getting a new phone from Nextel.

On hold...

Cell phone spam 
I've received questions from readers regarding cell phone spam. CNET reader Adam said his wife receives 7 to 10 spam text messages per day on her Cingular phone. Since customers are charged for text messages either individually or as a bundle, he was understandably concerned. But even worse, he said Cingular had been unresponsive to his plight thus far and still wants $35 to change her phone number. Cell phone spam has been a hot topic for a couple years now, but it's distressing that this reality has come to fruition. Personally, I've never received spam on my cell phone, but I don't doubt it's happening to others. Just as it did with junk faxes, the Federal Communications Commission voted to outlaw cell spam last year. Yet as is the case with the federal "do not call" list, I fear the onus of enforcement is going to be on consumers. Officially. carriers have promised to stop spam with filters, but as with spam e-mail, something usually gets through.

Sure, cell phone spam is annoying, but the biggest issue, at least to me, is that unlike spam e-mail, spam text messages have a direct financial impact on consumers. That means you pay to receive the ads--a disgusting practice. I doubt advertisers will see this point of view, but carriers should do all they can to block these texts. If you do receive spam, don't respond to the message either through another message or by calling. Once you make contact with a spammer, they will think they have your permission to contact you again. Also, you can put your cell phone number on the "do not call" list, and you can file a complaint with the FCC, much as you would for telemarketers. Finally, be smart, and document all the spam you receive. If you are charged for the messages, take them to your carrier and fight the costs.

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TalkBack
20 messages

Article discussion: On Call: Stopping cell spam


Latest post:

"Unauthorized Cell Phone Bill Charges?"
by be01107 (See profile) - September 20, 2007 9:30 PM PDT
If you were charged on your cell phone bill for ringtones or other mobile content that you never authorized or ordered you might want to get in touch with some class action attorne... (Read more).
Sort by: Title |
Date
| Most helpful

Midi Files Attachments = Free Ringtones

I have a Motorola V300 with T-Mobile. I've discovered that if I e-mail a Midi fi... (Read more)
by MannionTm (See profile) - August 9, 2005 11:03 AM PDT

Nextel Phone Service

I live in SW Florida and had good service until Hurricane Charley. Nextel has t... (Read more)
by lunamer1 (See profile) - July 30, 2005 11:15 AM PDT

Cell phone spam

It's terrible that consumers have to endure this. (Read more)
by chiapet (See profile) - July 29, 2005 9:42 AM PDT

Charge to receive text messages?

Former AT&T Wireless customers, and I thought all Cingular customers, are ch... (Read more)
by DSchaffer (See profile) - July 29, 2005 7:20 AM PDT

Crippling cards & V710

On the contrary, I've used the TransFlash card on a reader to transfer ring tone... (Read more)
by woodstock (See profile) - July 29, 2005 6:08 AM PDT

cell phone spam ...

... is a logical extension of email spam. Lawmakers did not want to take the em... (Read more)
by neilparks (See profile) - July 29, 2005 6:04 AM PDT

Cell phone spam costs! ???

This article again focuses my attention on the ridiculous mobile phone costing m... (Read more)
by 20649407275745070990177274969642-retiefdv (See profile) - July 29, 2005 4:39 AM PDT

about creating ring tones..

freeringers.net

8 dollar fee, but it's worth it. pic and wallpaper capabi... (Read more)
by TheCaptain05 (See profile) - July 28, 2005 9:54 AM PDT

Cell Phone Spam

I'm sure this will work, but trying to delete the messages without viewing may n... (Read more)
by evilsoul (See profile) - July 27, 2005 5:21 PM PDT


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