Review: InterVideo WinDVD Recorder Platinum 5.0

InterVideo's support for WinDVD Recorder is limited, and the included electronic documentation betrays the software's origins as an extension to the WinDVD player. The Help file focuses solely on DVD-playback features and omits any advice regarding key recording features such as time-shifting and recording to DVD. It also lacks an indexed search option.

InterVideo offers phone support, a toll call, weekdays from 6 a.m. to 9 p.m. PT, as well as 24/7 e-mail support. It took InterVideo four days to send us a relatively unhelpful response to an e-mail inquiry about a nondocumented feature. InterVideo's Web site offers only a short FAQ on WinDVD Recorder.