Inside @ccess : CNET explores the world of Internet access.
The worst (and best) of 2003
By Daniel Tynan
December 15, 2003

Maybe I'm just getting old and cranky, but it seems that 2003 has been a banner year for technostupidity. With that in mind, I've created the e-gregious awards (Egrets for short) honoring malfeasance, incompetence, and extreme Dilbertness in the electronic realm. To be fair, I've also noted those who deserve kudos for doing good in a world gone bad.

And the first Egret goes to...

The RIAA
I could go on about the Recording Industry Association of America, but its own actions speak volumes: suing a 12-year-old for illegal file swapping is about as low as you can get. Ultimately, record companies don't sell music; they sell the plastic the music comes on. The RIAA isn't interested in protecting copyrights; it's interested in protecting an antiquated business model for distributing plastic.

Kudos: To Apple's iTunes for demonstrating that millions will happily pay for music minus the plastic and to the Electronic Frontier Foundation for teaching MP3 swappers how not to get sued.

Microsoft
Over the past year, the Redmond behemoth has turned the phrase "Microsoft Trusted Computing" into the world's biggest oxymoron. Critical security patches have become so frequent that the company has scheduled monthly releases. Yet last July, the Department of Homeland Security picked Microsoft as its primary software provider. Anyone else find that troubling?

Kudos: To Dan Geer, former CTO for @Stake, who coauthored a paper that trashed Microsoft's security and got fired shortly thereafter. Big surprise: The Cambridge, Massachusetts, security firm has close ties to Bill & Co.

Spam Inc.
It's bad enough that they fill our in-boxes with ads for pills and porn; now the Spam Cartel is attacking antispammers. Last April, a group of South Florida sleaze merchants filed suit against nine antispam advocates. The court dismissed the case, but not before defendants racked up a $75,000 legal bill. At around the same time, unidentified spammers launched a series of denial-of-service attacks against these very sites, putting some out of business.

Kudos: To attorney Pete Wellborn (a.k.a. the Spammer Hammer), who prevailed in the case and lopped $40,000 off his usual fee, and to Spamcon, which set up a fund to help defray the defendants' legal expenses.

Slammers, scammers, phishers, and crammers
Online criminals deserve their own special Egret. The roster of cyberdelinquents is too vast to name here, but a few stand out--from phishers that pose as legit businesses to steal your credit card information to telemarketing outfits such as Mercury Internet Service and TrueYellowPages.net that ding you $30 a month for useless Web services and hide the charges on your phone bill.

Kudos: To the Federal Trade Commission for doggedly pursing the worst offenders--such as Mercury, against whom the agency has filed contempt charges for ignoring a March 2001 order.

The DMA
The Direct Marketing Association earns its Egret for believing that techniques used in sending junk snail mail should be applied to e-mail--despite overwhelming evidence the two are wildly different. Even many of the DMA's own members privately admit the organization is out of touch with modern marketing. Still it slogs on--helping to water down federal antispam legislation and fight the FTC's do-not-call list.

Kudos: To the legions of antispammers (the sane ones anyway) and organizations such as the Electronic Privacy Information Center that are leading the charge in the fight against spam.

No regrets
Here are two final kudos: To CNET, for allowing me to rant for two years about topics in the realm of Internet access. And to my readers, for putting up with it.

This is the final episode of Inside @ccess. CNET readers won't have Dan Tynan to kick around anymore.

Question:   I'm tempted by these low-cost ISP offers. Can I really get dial-up Net access for $5 to $10 a month? What's the catch?
--Virginia in Virginia

Answer:   Yes, Virginia, you can get on the Net for under a 10-spot each month, which may soon put the $20 all-you-can-eat services on the endangered species list. The catch is that you'll generally get bare-bones service: a single e-mail in-box with limited storage and no special dial-up software or extras such as spam filters and pop-up blockers. You may also get a slightly higher number of dropped calls, as some cheap ISPs oversell their networks of access numbers, and spotty customer service. Check out the ISP's tech support before you buy and don't sign any long-term contracts till you've tried the service for at least a month. Good luck!



11/3/03
Dan Tynan gets his gear on
CNET's Net access columnist needs a constant, high-speed Internet connection that follows him everywhere.

10/20/03
How to stop a phishing expedition
By now, you've gotten at least one bogus e-mail pretending to come from your bank or Internet service and asking you to verify your account information. You're probably savvy enough to know better, but are your friends and family?

10/7/03
Local ISPs face FCC threat
Daniel Tynan says you can kiss your local ISP good-bye--if the FCC has its way.



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