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EarthLink Total Access 2003


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CNET rating:  1 2 3 4 5 6 7 8 9 10 best
The good: Easy to install; a breeze to use; clean screen; reliable. 
The bad: Inconsistent customer service; some features are hard to find; ho-hum portal. 
The bottom line: This latest EarthLink offering isn't so much an upgrade as it is an ISP liposuction. But Total Access 2003's high-quality dial-up service is a natural for everyone who wants to switch ISPs without mastering a new browser or redoing their settings. 

CNET review
(8/19/02)
By Daniel Tynan 

In the ISP market-share olympics, EarthLink, with nearly 5 million subscribers, always takes home the bronze behind industry giants AOL (34 million subscribers) and MSN (7.7 million). People just aren't switching, even though EarthLink has won CNET's nod as the top service provider three years running. In an attempt to win subscribers from its bigger rivals, the No. 3 ISP has released Total Access 2003, a new, slimmed-down upgrade to its EarthLink 5.0 dial-up software. Thanks to its fixes and new features, Total Access once again gets our formal nod by an infinitesimal margin. If you're looking for a new dial-up service, try Total Access. But unless you're already unhappy with your ISP, Total Access isn't revolutionary enough to induce you to switch.



 Quick facts
Software requirements and specs:
Platform:Windows 95/98/98 SE/Me/2000/XP (Home or Pro)
Processor:Pentium-200
RAM:64MB
Disk space:70MB
CD-ROM required:Yes
Downloadable full version:No

Daniel Tynan is a frequent contributor to CNET Reviews. Got a question for him? We'll pass it on!