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Web Mail

Pick the best Web mail

E-mail services from Yahoo, Microsoft, Google, and AOL are getting richer and faster.

By Elsa Wenzel (May 10, 2007; updated July 17, 2007)
Reviews

Yahoo, Google, Microsoft, and AOL each serve up free and hearty e-mail services. Their features are becoming so similar that picking one over another may boil down to your personal preferences. For instance, if you need built-in instant messaging, then Gmail, the Yahoo Mail beta, and (soon) AOL Mail will all do the trick. But you never know, Windows Live Hotmail could surprise you and follow suit.

While Gmail and Yahoo Mail beta remain in testing stages, Microsoft has already released Windows Live Hotmail as a final product (even though more tools will roll out in the future). AOL Mail retains many millions more users than Gmail.

Which account will handle your overflowing in-box? Gmail was the first of this tech trio to offer a chunky 1GB of storage a few years ago (now 2.8GB), but Yahoo just upped the ante by handing out unlimited space to all users, which AOL Web Mail also offers. By contrast, Windows Live Hotmail offers 2GB for free, still more than most people currently need.

The line between e-mail that lives in the browser and on the desktop is blurring. Both Yahoo Mail beta and Windows Live Hotmail look and feel more like Outlook or Thunderbird. Gone are the days when you had to wait for a whole Web page to load each time you checked a message. Now you can preview messages, drag and drop e-mails into folders, or let go of the mouse and click the keyboard for essential commands. Gmail also offers keyboard shortcuts, but its interface is radically different from its rivals, as it organizes messages into text tags, or labels, instead of folders. AOL Web Mail has been gradually rolling out additional features, such as integration with AOL Pictures and more keyboard shortcuts.

Check the chart below to see what you'll find in each brand's in-box.

  Yahoo Mail beta Windows Live Hotmail Google Gmail beta AOL Web Mail
Free storage Unlimited 2GB 2.8GB Unlimited
Browsers Internet Explorer, Firefox, Opera IE (all features), Firefox, Opera IE, Firefox, Opera, Safari IE, Firefox, Opera, Safari
Drag and drop messages Yes Yes No Yes
Organize messages Folders Folders Labels Folders
Security protection Spam filters Spam filters; blocks graphics and links Spam filters; blocks graphics and links Yes
Search messages Yes, attachments as well Yes Yes Yes
Message strings No Yes Yes No
Advertising On Home tab; also tacks a text ad onto sent e-mails Banner ad; also tacks a text ad onto sent e-mails Targets text ads based on e-mail content Text and banner ads; Today "curtain"
RSS newsreader Yes No Mail Clips show headlines above in-box No
Mobile Yahoo Mail for Mobile and Yahoo Go SMS; Download for Windows Mobile phones, not yet released Download Gmail Mobile or read in mobile browser Download AOL Mobile or read in mobile browser
Tabbed messaging Yes, keep many messages open at once No No No
Built-in audio player No Yes Pop-up audio player No
Built-in voice mail No No Yes, via Google Talk Yes, with paid AOL Voice Services
Desktop access Download e-mail archives Windows Live Mail beta and Outlook Connector beta, not yet released Via Google Desktop or via Atom RSS feed reader Via AOL client or IMAP
Photo features Integrates with Yahoo Photos, being phased out Rotate and change names when attaching photos to e-mails Picasa integration AOL Pictures integration
Calendar integration Yes No No Yes
Mapping integration No No Yes; offers to map addresses found in e-mails No
Classic view Yes Yes HTML edition Yes
Customize color themes Yes, 16 themes (guaranteed for IE and Netscape only) Yes, 9 themes No Yes
Spelling checker Yes Yes, inline with dictionary and thesaurus Yes Yes
Receive third-party e-mail Yes, POP3 Yes Yes, POP3 Yes
Chatting Built-in, shows avatars No; detects presence of contacts and opens Messenger window Built-in, text.(IE6+ and Firefox only) Yes, in beta testing
Avatar Yes No Profile picture Yes
Keyboard shortcuts Yes, many Yes, 6 More than 24 Yes
Import and export contacts Yes, as CSV; also directly from Hotmail or Gmail Yes, as CSV; also directly from Yahoo Mail or Gmail Yes, as CSV; or directly from Hotmail or Yahoo Mail Yes, as CSV or text
Custom from addresses Yes Yes Yes Yes
Paid options 5 personal e-mail addresses for $35/year; 10 ad-free business accounts for $9.95/month $19.95/year for ad-free, 4GB+ n/a Yes
Automatically filter e-mail Yes Yes Yes Yes
Blogging integration Post story from RSS folder to a Yahoo 360 blog No; Windows Live Spaces No Yes; AOL Journals
Languages 17 36 40 12
Cancels account After 4 months; never for Yahoo Mail Plus accounts After 120 inactive days After 9 months After 6 months; never for paid accounts

Read the CNET editor's take
Yahoo Mail (beta)
Yahoo Mail (beta)
Yahoo Mail Beta is sleeker, faster, and smarter than its predecessor and may cause many users to dispense with Outlook entirely.
CNET editor's take
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Windows Live Hotmail
Windows Live Hotmail
The next-generation Hotmail has undergone a drastic makeover, including an interface that strongly resembles the look and feel of Outlook and the Yahoo Mail Beta.
7.0 out of 10
CNET editor's take
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Google Gmail Beta
Google Gmail Beta
If you don't mind Google's computers scanning your e-mail messages, then you'll come to appreciate the unique features of Gmail.
CNET editor's take
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AOL Web Mail
AOL Web Mail
Novel features and useful integration with AOL's other services may make this a natural fit for AOL devotees, but setup and sign-in woes caused us to curse.
6.0 out of 10
CNET editor's take
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