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"Months to receive, hardware failures, BSOD" on by car126
Pros: 24FPD is excellent
Cons: Reliability, dependability, inept customer service, useless tech support
Summary: It took 2 months to receive their top of the line model with all the extras. The first one had to go back, the second took another month to receive--and didn't have all the components I had paid for (another long story). The hard drive crashed on the second machine within a week. Blues screens of death have persisted for a month. Tech support has been useless. I finally determined that a BIOS setting was the cause of the crashes. The price and features are attractive, but the incredible pain and aggravation of dealing with Gateway is not worth it. I should have listened to my wife who reminded me of all the problems with the last one.
- 1 reply to this review
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Sounds very familiar, after a 2 month battle with Gateway because of blank screens and lockups, they are finally replacing the Fx530XT xp version. We have spent about 80-100 hours (it's true)trying to fix this. Finally involved the attorney general's office, Amex, three members of the executive response team and sent a letter to the vice president of Gateway. Disappointed to hear that you have had problems with the newer model, because they are replacing mine with the vista model ....
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