- Average user rating:
- My rating: 0 stars
Full user review
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0.5 stars
"K17 - Worst computer I've ever owned"
Pros: Nice screen
Cons: Unreliable, power problems, poor customer service, nightmare voice recognition system on the support line
Summary: 3 or 4 months after I bought this machine, it started to overheat and then shut itself down. Sending the machine in for repair took about 7-10 days. A few months after I got it back, it died again. It wouldn't turn on.
The next service took another 7-10 days and this time they wiped out my hard drive.
The machine worked for another month or two and then died again with the same problem.
This time I asked for a new machine. They sent a refurbished machine after about another 7-10 days and would only give me 6 months warranty on it (and initially only offered 3.)
The AC adapter looked dusty and dirty. When I plugged it in, it was broken. The computer had no way to be charged.
They offered to ship another adapter, but I don't think this is acceptable. They seem to have quality control problems.
Getting to support was difficult because it instructs you to get the model number from the bottom. The bottom has a model number, but it doesn't match the model that's on the inside. If you give the one on the bottom, the voice system will tell you the machine is out of warranty and leave you no way to reach a human.
I've sent snail mail to the CEO of Sony but had no response.
This is the worst piece of electronic equipment I've ever bought. Not recommended.
