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2 out of 2 people found this review helpful
1.5 stars
"TV died after 3 months!"
Pros: good picture
Cons: broken after only three months
Summary: Our $3,500 5071 that we bought at Best Buy died after only 3 months! Customer service wanted to keep trying different parts. Two weeks and two service calls later they still wanted to try another part that was on backorder for 2 weeks. After raising holy h___ with customer service they have finally (supposedly) ordered a replacment.
When it was working it was a very beautiful set and we were so happy with it. I realize that things break--but after three months!? And I don't think I would have gotten so upset if I had been treated nicer by customer service and if they hadn't expected me to accept them trying part after part after part and being without my new television for so long.
- 1 reply to this review
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My PDP-5071 was installed on Dec 20 2006, I was still watching it last night. Now, it has sound but no picture. 3 months to the day!!!
I called Best Buy, and they walked me through a few steps, and confirmed the problem is with the TV. Their technician will call me tomorrow morning to schedule a same-day appointment. PLEASE wish me luck...
