I read this CNET interview with Microsoft CRM division general manager Brad Wilson, and it felt like I was reading an interview with SugarCRM CEO John Roberts.
No, Roberts doesn't talk about lock-in, monopoly power, and such, but then, neither does Wilson.
Instead, Wilson discusses values that are core to open source: adoption, choice, and lower cost (as well as open source!)
When asked how Microsoft CRM is going to win in the market, he said:
...[F]or us, user adoption is key. If they (the users) are not going to use the system, you are pretty much guaranteed … Read more