Business

I'm still processing the many great insights from the next09 conference in Hamburg, Germany, one of Europe's leading digital-creative-marketing forums. This year's theme was "Share Economy," and the 1,300 attendees consisted of European VCs and angel investors, Web 2.0 entrepreneurs, media, creative agencies, and executives from German corporations (from BMW and Deutsche Bank to Deutsche Telekom).

Jeff Jarvis: "The Great Restructuring"

The first day, the keynote day, was a little disappointing, maybe because expectations were so high. Jeff Jarvis warmed up the crowd with his trademark "What Would Google … Read more

By Kristina Loring

With the Twittersphere reaching critical mass, lots of companies are establishing accounts to speak directly with customers, monitor their brand, and respond to questions and rumors. Most of them are using the microblogging service to become more transparent and as a trustworthy resource for their followers, while also exposing a more personable aspect of their brand.

Here are some examples, researched by Brilliant Ink, a communications agency specializing in strategic messaging and content development:

- Ford used Twitter to host conversations and answer criticisms during the recent federal loan hearings in DC: http://twitter.com/scottmonty. Scott … Read more

Credit: next09

I just came back from the next09 conference in Hamburg, one of Europe's leading digital/creative/marketing forums that stands out in the conference circuit because of its unique German-international focus (bilingual program, 80 percent international attendees, many international speakers). This year's theme was "Share Economy," and the 1,300 attendees comprised of European VCs and angel investors, Web 2.0 entrepreneurs, media, creative agencies, and executives from German corporations (from BMW to Deutsche Bank to Deutsche Telekom).

In talking to many German attendees, my impression was that the German creative community shows no … Read more

Marketers face three types of media as channels of interaction with their audiences: paid media, earned media, and owned media. We know that in today's hyper-relational, atomized micromarkets, paid media's effect is somewhat limited. The days of broadcasting one-way messages via mass media are gone. Traditional advertising is struggling to cut through the clutter in an economy in which attention is the scarcest resource. Most ads are ignored or perceived as spam.

Earned media, on the other hand, has the merit of third-party credibility, and it reaches people when they are opted in and value the information. Media … Read more

Famed Silicon Valley venture capitalist and Internet entrepreneur Guy Kawasaki offers a colorful interview with Frog Design founder and legendary designer Hartmut Esslinger. Hartmut discusses his philosophy on design and his new book "A Fine Line: How Design Strategies Are Shaping the Future of Business," to be published in June by Jossey-Bass. Hartmut talks about how Steve Job’s brain works and why the world’s richest companies continue to put out “crappy” products. Hartmut also reveals his top 10 best and worst products of all time.

Here's the article: The Inside Scoop on Design: Ten Questions with Hartmut Esslinger.&… Read more

Has it finally arrived, the post-advertising age? Advertising Age, nomen est omen, recently ran a story on the blurring line between commercial and editorial content, as media companies are facing a fiercely competitive marketplace amid declining advertising budgets (according to the Newspaper Association of America, advertising revenue in 2008 decreased by 17 percent, to $38 billion), and the looming crisis of the news industry as a whole (see Clay Shirky’s seminal essay on "Newspapers and Thinking the Unthinkable").

As if to further prove the point, the Los Angeles Times carried a Page 1 advertisement on Thursday that … Read more

One of the great things about working at a creative firm is that there's so much creativity around that it sometimes takes non-client-related work to fully channel it. From time to time, my colleagues at frog design embark on concept work for magazines to explore new territory and flex their skills.

The latest piece is a special project for Forbes' Special Report on Identity: The Troika card, a concept for a smarter Social Security card with a multifunctional screen that turns your identity card into a gadget. "Of the three forms of identification we have in the States--the … Read more

Dell joined a growing chorus of IT companies trying to grab a bigger slice of the market for digital health care records.

The computer maker announced a series of partnerships on Monday aimed at bolstering its health care chops. At the high-end, the company announced a strategic alliance with Perot Systems aimed at selling to hospitals, health systems, and physician practices. At the low-end, Dell said Sam's Club will start selling a system for doctors to manage their records electronically, combining Dell hardware and software from eClincalWorks.

The announcements come at the start of a healthcare technology trade show … Read more

I wrote earlier that "marketing with meaning" has the ability to "activate" customers. An effective way to activate customers is by activating the dormant social networks they inhabit (often without even knowing it). While social networking has visualized the so-called six degrees of separation, all business transactions have a social component and can be seen as expressions of the underlying social micro-universes, the "worlds within worlds," in which--shifting time and place--individuals travel and interact. As marketers face the daunting challenge of connecting with fragmented audiences that are increasingly split into billions of social atoms … Read more