If you'll indulge me, let me share with you the final chapter in my Comcast + TiVo tale. The latest glitch with the service has proven to be the final straw. Succumbing to mounting pressure from my wife, yesterday I canceled the service that put TiVo's software on a Comcast cable box. After a slow start and troubling summer, our long regional nightmare is over.
Because I was curious to try TiVo service outside a TiVo-branded box and wasn't all that enamored with Comcast's regular DVR service in the first place, I signed us up for the service nearly five months ago. After struggling with the service all summer, I almost threw in the towel last month but then it suddenly improved. TiVo's refusals to display live TV or record a show became less frequent, and the service seemed to speed up to where the lags in bringing up the guide, changing the channel, or initiating a recording were nearly tolerable. Toward the end of last week, however, we found ourselves locked out of the On Demand service and without the ability to record anything. I called Comcast and discovered that this was a problem with its TiVo service only. Before hanging up the phone, I scheduled a service call to return me to the old Comcast DVR service. … Read more