Imagine designing the user experience for Facebook, where even the slightest change has the potential to irritate millions of users. Not a job for the weak-minded.
Facebook recently altered the appearance of its chat feature for those viewing the site in a Web browser--and not everybody is happy about it. Previously, the simple chat system would show a list of online friends in a small box on the lower right side of the browser window. It was easy to use and unobtrusive.
In contrast, the new chat sidebar stretches from top to bottom on the right side of the window. The social area no longer is a small list of only those who are online, but rather a group of people the popular social-networking site thinks you'll want to speak to, regardless of whether they're online.
There is no option to edit the list of people in this area. If those predetermined "top" friends aren't online, the chat box has an option to send them a message. Online friends not on this list must be searched for manually, which is slightly frustrating. … Read more