Around this time each year, J.D. Power and Associates releases its study of customer satisfaction for cell phones. Last month the company named T-Mobile as the favorite carrier among consumers, but this week it turns its attention to handsets. Both Motorola and Sanyo emerged as winners, with each manufacturer spinning the results to their ends. And incidentally, companies both issued press releases that landed in my in-box.
Out of the eight manufacturers surveyed, Motorola and Sanyo tied to receive an overall satisfaction score of 726. Of the five key factors surveyed, Sanyo scored big in operation and battery functionality. … Read more