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How to navigate Apple's crowdsourced product support

Apple owners in need of help can now tap into community support sections at the company's product pages.

Launched a few days ago, the new sections are set up like standard Q&A forums where you can post your own questions and answer those of other people. Getting to a particular support section is just a matter of launching Apple's Web site, navigating to the page for the product in question, and then clicking on the Buy button in the upper right corner. Scrolling down the page then reveals the Answers from the community section for that … Read more

Leave AT&T's unlimited plan and save

It may seem like those who pay for AT&T's unlimited data plan don't necessarily get their money's worth of service, but by how much and how many of them? As it turns out the numbers are quite substantial.

According to a report published today by Consumer Reports, almost half of the carrier's unlimited subscribers use just 300MB or less, effectively wasting $10 a month. This is similar to my personal experience.

Being one of those who got grandfathered in with the $30 unlimited data plan, I was quite happy since I don't have to worry about ever going over the limit. However, I found out recently that I actually never used more than 200MB per month.… Read more

Managing locked files in OS X

In OS X there are several ways to prevent access to files, including putting them in locked disk images or changing their permissions setting so only select accounts on the system are permitted to read them.

In addition to these options, the OS X Finder supports another method of locking a file. When you open the information window for the file, you can check the Locked check box to prevent the file from being edited, even by people who otherwise have access to it. When this lock is enabled, the file's icon in the finder will have a small … Read more

Here's who should buy the new iPad

These are the times that try men's souls.

Never has a tablet purchase so vexed the collective nerd consciousness of this great nation. And Apple doesn't make it easy, does it? Its "new" tablet looks a hell of a lot like the old one, only heavier! It's like Apple is toying with us.

But have no fear. Using a bracing mixture of logic and cheapskate wisdom, I'll walk you though this paralyzing first-world dilemma.

For the first-timers If you've never owned a tablet and you're considering the new iPad for your first … Read more

Insider tricks from a Draw Something addict

My addiction came suddenly. One moment I was browsing through the App Store, and the next I was sitting on my couch, crafting a stylus like a mad MacGyver so I could up my game in Draw Something.

The unexpectedly addicting app has taken the Apple and Android app markets by storm, rendering thousands of smartphone users addicted to drawing. Yes, drawing. Even if they suck at it.

That's part of the appeal, I guess: you don't have to be a trained artist to have fun and master this game. It's about conveying a message and helping … Read more

Apple Configurator offers easy iOS deployment from OS X

Apple's iPads and other iOS devices have become some of the most popular electronics out there for consumers, and schools and businesses.

While the iPad is excellent for quick access to portable tools to use in a laboratory, office, or classroom, one problem is managing all the iPads that are available and restricting features on them to work properly with your needs.

The iPad is built to be associated with one person and then customized by that person for his or her needs; however, depending on your business setup you may wish to restrict the iPad for specific purposes. … Read more

Do yourself a favor, get AppleCare+ for the new iPad

If you were one of the millions following along today (hopefully on CNET's Live Blog) as Apple released its latest iteration of the iPad and have now decided you must buy it, be sure to add AppleCare+ to your order (pricing has not yet been made available).

First, everyone should know what sort of coverage is offered with every new iPad purchase. For included coverage, Apple shows that it truly believes in its products. Your new iPad will get one year of hardware coverage against manufacturer defects and malfunctions. That means, if your hard drive dies, some of your … Read more

Q&A: MacFixIt Answers

MacFixIt Answers is a feature in which we answer questions e-mailed in by our readers.

This week people wrote in with questions about log-in items returning after being deleted, installing Lion to another partition within Snow Leopard, missing menu extras for Spaces in Lion, whether or not it's feasible to customize a Mac's wakeup schedule, and how to reset a lost account password. We welcome alternative approaches and views from readers, so if you have any suggestions, then post them in the comments!

Question: Log-in items returning after being deleted MacFixIt reader Thom asks:

I have two programs … Read more

Subwoofer setup dos & don'ts

Merely buying a great subwoofer is no guarantee you'll wind up with great bass. There are too many ways to squander its performance potential. That's why putting in the extra effort to achieve proper subwoofer setup is crucial.

The No. 1 setup myth is: You can place a sub "anywhere" in the room. Well, of course you can, but chances are it won't sound very good.

The "anywhere" strategy might be an even more tempting option with wireless subs, which sometimes come with claims that they can be placed 60 feet from the … Read more

Print from your iPad with PrintCentral

PrintCentral ($8.99) provides robust printing support that lets you print via Wi-Fi, 3G/EDGE, Bluetooth, and to USB-only printers. If you have a Bluetooth or USB printer, you'll need to use your PC or Mac as a proxy. To do so, you'll need to install EuroSmartz's free WePrint application. Regardless of your setup, your iPad and printer will also need to be on the same network.… Read more