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AT&T blames slow iPhone 4 uploads on Alcatel-Lucent

AT&T is blaming the iPhone 4's sluggish upload speeds in some areas of the country on 3G wireless gear from supplier Alcatel-Lucent.

On Wednesday, AT&T issued a statement saying a software glitch in the Alcatel-Lucent equipment is limiting data upload speeds from smartphones and data sticks using the latest version of 3G technology known as HSUPA. HSUPA is an acronym for High Speed Upload Packet Access. It increases upload speeds to between 500 kilobits per second and 1.2 megabits per second.

"AT&T and Alcatel-Lucent jointly identified a software defect--triggered under certain … Read more

AT&T capping data uploads on the iPhone 4?

Are you an iPhone 4 customer running into data upload problems?

CNET is seeing plenty such reports saying iPhone 4 usersin some regions of the country, including New York, Philadelphia, Washington, D.C., and as far west as Salt Lake City and Seattle, are experiencing dramatic drops in their data upload speeds.

People in the MacRumors forum started writing posts about the potential problem on Sunday. The initial poster from New York City said that last week he had seen upload speeds of 1.7 megabits per second. But on Saturday, he noticed he was only able to get … Read more

Are supply issues putting Apple at risk?

Early demand for the iPhone 4 that exceeded supply could put Apple at risk and is prompting frustrated customers to consider competing smartphones, according to a new report from iSuppli.

Though Apple and its partners racked up 600,000 preorders for the iPhone 4 in one day and sold 1.7 million units in just three days, iSuppli believes the early heavy demand has come at some cost to the company.

The huge wave of preorders on June 15 caused the ordering systems of Apple and AT&T to stall, shutting out some customers and forcing the companies to … Read more

iPhone 4 goes on sale at AT&T stores

NEW YORK CITY--Lines formed early at AT&T stores here as the iPhone 4 went on sale, and stores quickly sold out of stock.

Customers started lining up as early as 5 a.m. EDT in front of the AT&T store on 95th Street and Broadway on the Upper West Side of Manhattan. By 7:20 a.m. the store was out of the 32GB phone. And by 7:30 a.m. store representatives said they would not have enough 16GB phones to make it through the 60 or so people left in line, which snaked down … Read more

The 404 609: Where we put Wilson on an iPhone 4 time out (podcast)

iPhone 4 launch day is finally here! Wilson, Natali, and the rest of the CNET TV team were at the 5th Avenue flagship Apple store in New York this morning to cover the release and chat with the Appleheads patiently waiting in line. With Wilson being the fanboy that he is, it's no surprise he has an actual 32GB iPhone 4 in the studio, and we all agree it shouldn't come within 30 yards of Jeff Bakalar's handset-killing magnetic field.

And although Natali Del Conte is already getting sick of hearing about the device, we have to … Read more

Preparing for iPhone 4 launch day (FAQ)

It's that time of year again when throngs of people line up, sometimes days in advance, for the latest and greatest version of the Apple iPhone.

Thursday is the official release date for the iPhone 4. And from the looks of things, this year could be the biggest of all iPhone launches.

AT&T says that demand for the iPhone 4 is 10 times what it was for the iPhone 3GS. And Apple says it took 600,000 preorders for the new phone through its sales channels.

If history is any indication of what to expect, initial sales of the iPhone 4 are likely be a doozy. Apple sold more than 1 million iPhone 3GS smartphones the first three days it was on sale. The original iPhone sold about 270,000 units during its first weekend in June 2007, while the iPhone 3G sold around 1 million when it launched in July 2008.

Apple CEO Steve Jobs called the iPhone 4, which is the fourth generation of iPhone, the "biggest leap since the original iPhone" was launched in 2007. With a new homegrown processor like the one used in the iPad, a bigger battery, a 5-megapixel camera that can record video in high definition, and a new FaceTime video chat application, the iPhone 4 is expected to be a hotter device than all previous iPhones.

Unfortunately, for customers waiting to get their hands on the new phone, there are already signs that supply may not keep up with demand. On Tuesday, AT&T announced that only preordered iPhone 4s will be in stock in its retail stores Thursday. Anyone looking to buy an iPhone 4 at an AT&T store without having preordered the device will have to wait until June 29.

AT&T's preordering system also crashed over and over on June 15, the day the iPhone 4 was made available for preorder. Potential customers attempting to buy the phone saw error messages as they tried to process their orders.

So what is an expectant iPhone 4 user to do? Check out this FAQ to get a better handle on what will be happening on launch day. For updated information from AT&T, the company suggests checking out its Facebook page.

What happens if I preordered my device? First of all, lucky you. If you were able to successfully preorder an iPhone 4 via Apple or AT&T then you should check your e-mail confirmation to find out when you can expect it to arrive. Depending on what you chose, the device will either be waiting for you at the store you picked, or it will be shipped directly to your house. AT&T said they are on track to deliver preordered devices. They are sending e-mails when the devices have shipped and for customers picking up their devices at the store, local store reps will be calling to let you know when it's available for pickup.

Will I have to wait in the same long line as everyone who didn't preorder a phone? No, if you've placed a preorder to be picked up in store, there will be a separate line for you to stand in--you won't have to wait behind people who haven't reserved one ahead of time.… Read more

AT&T delays retail sale of iPhone 4

Many customers who are longing for the iPhone 4 are going to have to wait a little longer.

On Tuesday, AT&T announced that only preordered iPhone 4s will be in stock in its retail stores on Thursday, the official iPhone 4 launch date. Anyone looking to buy an iPhone 4 off-the-rack at an AT&T store without preordering the device will have to wait until Tuesday, June 29.

"AT&T plans to have iPhone 4 inventory--available on a first-come, first-served basis while supplies last--on June 29 in its retail locations, at www.att.com, and … Read more

Is AT&T ready for the iPhone 4?

With the launch of the iPhone 4 just two weeks away, potential consumers are wondering if AT&T's wireless network is up to the task of handling what is expected to be another record-breaking launch for the latest version of the popular iPhone.

The company says it's ready. But AT&T keeps giving its critics--and its own customers--reasons to doubt that it's on top of its game. On Tuesday, the AT&T and Apple Web sites were overwhelmed by customers trying to pre-order the new iPhone 4. Customers saw error messages when accessing the … Read more

iPhone 4 runs into preorder problems

When a deluge of customers hit the Web on Tuesday morning to preorder the iPhone 4, many reported errors in the online ordering process.

A number of them took to Twitter to report that the process of preordering would stall halfway through giving error messages like the one pictured above.

It's not clear if the problem is on AT&T's end or if Apple's site is just overloaded. When ordering through Apple.com, the order process stalls when it comes to the time for a current subscriber's account to be verified through AT&T. … Read more

Data caps force app developers to be efficient

Tiered pricing for wireless plans could mean mobile apps are going to get squeezed down to size by their developers.

As unlimited mobile data plans become a thing of the past for many wireless smartphone subscribers, developers will have to think more carefully about how efficiently their apps use network resources. For the past couple of years app developers haven't had to worry too much about whether their applications consumed a lot of data resources on wireless networks. Cell phone carriers, such as AT&T and others around the world like O2 in the U.K., offered smartphone … Read more