Creating good User Experiences (UX) over and over again means creating first good Employee Experiences (EX - I'm trademarking that!). That's the lesson from Southwest airlines according to an NY Times article about retiring co-founder Herbert Kelleher:
Over the years, whenever reporters would ask him the secret to Southwest's success, Mr. Kelleher had a stock response. "You have to treat your employees like customers," he told Fortune in 2001. "When you treat them right, then they will treat your outside customers right. That has been a powerful competitive weapon for us."...
[W]hen … Read more
It's been a big month for the handheld ultramobile PC, or UMPC. We reviewed not only the clamshell-like Vulcan FlipStart, we also got our hands on the sleek and sexy OQO model 02. Both these pocket-sized systems run full versions of Windows (either Vista or XP), and fall somewhere on the gadget spectrum between an ultraportable laptop and a PDA-like smartphone. The same could be said of two other second-generation UMPCs we've looked at recently, the Sony VAIO UX390 and the Asus R2H.
Of course, the story is rarely as simple as that, and the much-hyped UMPC platform … Read more