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Adobe software issues

a. PageMaker and Hawkeye conflict There is a conflict between PageMaker 6.5 and recent versions of the Hawkeye control panel used by Number Nine's Imagine 128 graphics accelerator card. The symptom is a freeze on the launching of PageMaker. When Lawrence Halff emailed Number Nine about this, they sent him back a version 4.5.0 of the Hawkeye Control Panel - which has eliminated the conflict. Apparently this new version is not yet on Number Nine's ftp or web sites. b. Adobe Illustrator 7.0 is out Earl Britt reports that Illustrator's Installer has the … Read more

Explorer and Web Quick problem

Update Mark Koldys writes about a bug involving Internet Explorer 3.0.1 and Web Quick (confirmed by at least one other user): "Using the Web Quick 'Quick Search: Open Location [URL]' feature, when you type in a location, extraneous text precedes what you typed in. This does not happen with Netscape and Web Quick. Update: Mark Koldys writes of a work-around for this bug: "If you type in a full URL, including the http:// part, it should work fine. Only if you abbreviate it and start with www does the extraneous text get added."

Microsoft Internet Explorer 3.0.1:

Updated info on previously reported problems Regarding items posted last week about Explorer 3.0.1: a. A reader claims that fixing the POP server problem should not require ISPs to reconfigure their servers. In particular, the reader claims that a document on POP3 standards "outlines what commands a client and server must support during the authorization state, none of which is AUTH. There are only two authentication methods supported, one is USER (followed by PASS) and the second is APOP. ISPs should not have to change their servers to accommodate Explorer's Mail and News nonstandard use of … Read more

Go-Mac 1.2 issues

Regarding the recently released GoMac 1.2 utility, as mentioned here previously: a. According to Stephen Giles, the developer of GoMac confirms that it is "necessary to have the General Controls control panel loaded" in order to get "the Programs and Documents sub-menus to show up in the Start menu." b. Stephen also found a GoMac 1.2 conflict with the slide show modes of JPEGView 3.3.1 and Jade 1.2 (the screen went black and no JPEGs were displayed). After some further testing, he found that this problem only occurred if GoMac is … Read more

Avid Cinema conflict with Mac OS 7.6.x

Andrew Lipka forwarded me a message from Avid Cinema technical support that confirms that the current versions of Cinema do not work with Mac OS 7.6.x. They say that the reason is that "Apple broke some QuickTime code in 7.6...We will be coming out with a web updater of Cinema sometime this summer that will work on 7.6.1, but in the meantime 7.5.5 is the latest version of the Mac OS that has been qualified with 1.1 and 1.1.1." They note that not all users have problems … Read more

Button Disabler 1.2 "Cannot be used with this Macintosh":

a common problem Last time, we mentioned that a couple of readers reported getting the message "Cannot be used with this Macintosh" after installing the new Button Disabler control panel. Apparently, this problem is quite widespread. I have since gotten several dozen emails from readers using every different Mac that this control panel is supposed to work with - all reporting the same symptom. No cause, other than a likely bug in the control panel itself, has been determined.

Virtual memory slow down in Mac OS 7.6.1:

more on ATA Manager issue Last week, we reported a posting from an AOL Forum that some slow-downs associated with virtual memory (VM) in 7.6.1 were actually due to problems with ATA Manager performance (note: as far as I know, ATA Manager is only relevant to Macs with IDE drives). David Converse, AOL Forum Consultant for Mac OS, forwarded me the complete posting on this subject. It is from Jim Luther, an Apple engineer. It notes that the problem should equally affect RAM Doubler and virtual memory. He also writes that this problem: "only affects the 5400/… Read more

Odds & Ends

a. TIL site beta up and running The previously promised revised interface for Apple's Tech Info Library is finally here - as a beta version for now. Check it out. b. "Use Custom Icon" and System file icon problem The other day my System file icon showed up as a blank document icon. This is a fairly common problem and one that we have discussed here before (see Sad Macs Update Highlights). However, this latest instance turned out to be due to a cause I had not see before: the System file's "Use Custom Icon&… Read more

IP addresses and problem with a modem connection

One day, connecting online via a modem will be as simple and reliable as making an ordinary phone call. For now, it is the "dirty little secret" of the online world that connecting online successfully is about as much of a sure thing as winning at roulette. There is always something that seems to be going wrong - whether with your software, your modem, your ISP, the phone line or the Internet backbone itself. Sometimes, the solution is as simple as trying to connect a second time. Other times, the solution can be much more difficult to find. … Read more

Motorola Tidalwave 56K modem: not for Macs yet

Clay Courtney recently upgraded to the Motorola Tidalwave 56K modem (as described on the Tidalwave web site). Unfortunately, the modem did not come with software for the Mac OS. This apparently was not mentioned anywhere on the web site. The tech support rep at Motorola told Clay if "I was unable to get the modem to work and wanted to return it that I should call the Tidalwave folks back and 'remind' them that Motorola does not support the 56K modem on the Mac."