Google promises reliability for Docs, Calendar
Customers paying Google for Gmail are guaranteed the e-mail service will be available 99.9 percent of the time or they get a refund. Now the company has extended the promise to Google Calendar, Google Docs, and all the other elements of its Google Apps service.
"Today, we're announcing that we will extend the 99.9 percent service level agreement we offer Premier Edition customers on Gmail to Google Calendar, Google Docs, Google Sites, and Google Talk," said Matthew Glotzbach, director of Google Enterprise product management, announced on the promised Google Apps reliability on its blog Wednesday. … Read more
