Updated 8.34 a.m. PDT Thursday with more information about the call.
Many of you, on listening to this conversation, will have sympathy with Brian from Tech Support. Some of you may, indeed, be Brian from Tech Support.
But this tech support phone call, one that feels all too real, is a fine description of the gap between the way the real world sometimes sees tech and how tech always sees tech. It came to me from Techland, who got it from Topless Robot who got it from Gorilla Mask. (Ultimately, who knows where it came from, so please … Read more