Disc compatibility issues have plagued Blu-ray since the format came out. At first, we figured it was part of Blu-ray's growing pains and would eventually go away, like the annoying confusion about Blu-ray profiles. However, disc compatibility issues have persisted and manufacturers regularly have to issue firmware updates for their players when certain movies won't play.
We recently posted a review for the LG BD570 and shortly afterward we saw several user opinions complaining about playback issues on "Up"--primarily, the movie skipping ahead at 1:03. That's frustrating for us; "Up" wasn't a disc we looked at during our tests, but obviously glitchy playback is a serious issue. Our review of the BD590 is also coming soon, so we wanted to investigate.
We contacted LG about the issue (they're looking into it) and rush ordered a copy of "Up." The first time we tried to load "Up" on the BD590, the player froze and we were forced to power it off. But after that, to our surprise, the movie played fine on both the LG BD570 and BD590 on several attempts, with no chapter skips around 1:03. (We had no issues with "Terminator: Salvation," either, another disc that some found problematic.)
Considering the initial freeze-up was the only time that happened during our testing period with the BD590, it's hard to consider it a major flaw. We don't doubt that people are having trouble with playback issues, but since we don't have any firsthand evidence that the BD570/BD590 have significant playback or disc compatibility problems, we're not going to ding it in our review. … Read more