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On Call: Early termination fees aren't the problem, but customer clarity is

You may be surprised to learn that Tuesday, Feb. 23 was a big day in the U.S. wireless industry. It marked the deadline for cell phone carriers to respond to an investigation by the Federal Communications Commission into early termination fees (ETF). Though ETFs are nothing new, it was only in the last couple of years that the Feds put them under the microscope. And naturally, the carriers and their man in Washington, the Cellular Telecommunications Industry Association, are doing their best to justify the charges.

The four major carriers plus Google each responded to the FCC's set … Read more

Google cuts us a small break

Though we're fond of the Nexus One as a cell phone, Google's extra "recovery fee" remains one of our complaints. Yes, we understand how phone subsidies and retailer commissions work, but the $350 charge plus the $200 T-Mobile early termination fee was more than the price of the unsubsidized model ($529).

It appears that Google is listening. The Wall Street Journal reported today that Google changed its terms of service on January 28. You'll still be paying a recovery fee, but Google has reduced it to $150. We still wonder exactly what an "equipment … Read more

FCC asks Google, carriers about termination fees

The Federal Communications Commission is asking all four major U.S. cell phone operators and Google to explain their early termination fee policies and how they communicate these to customers.

FCC Consumer and Governmental Affairs Bureau Chief Joel Gurin and Wireless Telecommunications Bureau Chief Ruth Milkman sent letters (PDF) on Tuesday to AT&T, Verizon Wireless, Sprint Nextel, T-Mobile USA, and Google asking them to detail how they inform customers of their fees in statements on corporate Web sites, in brochures and sales scripts, and in monthly bills.

In their letter to Google, they said the FCC welcomes new … Read more

Verizon revises list of phones for its $350 ETF

It looks Verizon Wireless may be bowing to pressure from the Federal Communications Commission's inquiry into its new $350 Early Termination Fee.

The wireless carrier has reduced the number of devices that will be subject to the new fee, according to a story published by Wireless Week on Tuesday.

In November, Verizon Wireless announced it was increasing its $175 early termination fee to a whopping $350 for "advanced devices," such as smartphones. Verizon is also prorating this fee, which decreases by $10 for every month of service over the life of the two-year contract.

In early December, … Read more

Report: Verizon to hike Fios termination fee

Verizon Communications is reportedly jacking up its early termination fee for its Fios TV service.

The company plans to double the fee to $360 from the $179 it currently charges customers for canceling their service early, according to reports. The new fee would apply to new customers who sign up for service on or after January 17. And it would only apply when customers cancel service before their two-year service contract ends.

News of the fee hike was first reported by the blog DSL Reports.The Philadelphia Inquirer confirmed the change with documents it obtained from the company. A Verizon … Read more

Tinker with Mac settings

MacPilot is another good option for fiddling around with your Mac, optimizing it to run better and unlocking the hidden potential of OS X and many applications--all without having to use the command line. MacPilot's graphic interface and file browser give you access to an almost staggering number of customizations, commands, key combos, and more, all organized around specific applications (include Apple and some third-party apps) as well as categories like Disks, Startup, Logs, Tools, and Power. You can do everything from changing the boot mode (64-bit or 32-bit) to tweaking the behavior of the Finder and Dock to … Read more

Quick Tip: Fix an Apple Software Restore font issue

This tip is courtesy of macosxhints.com user "winddog" describing a solution to a font issue when attempting to use Apple Software Restore with Mac OS X 10.6 Snow Leopard. An error stating that the font, Lucida Grande, has been changed and restored is seen when booting from an imaged drive and logging into each user account on your Mac.… Read more

The 404 Yuletide Mini-sode: Where we recap the movies of 2009

Welcome back to another Yuletide Mini-sode of CNET's The 404 Podcast. We'll be keeping you company all season with fresh episodes, year-end wrap-ups, CES 2010 previews, and much more!

We're all a little torn up about the top 50 highest grossing movies of 2009. Films like Watchmen, Bruno, and Star Trek blew us away and easily lived up to the hype; it's too bad that flops like Hotel For Dogs and Paranormal Activity had to ruin it for the rest!

In typical 404 fashion, we run down the list and pick out the movies that we love, and of course the movies that we love to hate.

Enjoy, and have a fun (and safe!) New Year!

Yuletide Mini-sode - Top Movies of 2009 Subscribe in iTunes audio | Suscribe to iTunes (video) | Subscribe in RSS Audio | Subscribe in RSS Video… Read more

FCC member berates Verizon for termination fees

An FCC commissioner has sent an open letter to Verizon Wireless, scolding the carrier for its new early termination fees.

Mignon Clyburn, one of five members of the Federal Communications Commission, was responding to the defense that Verizon sent the FCC last week about early termination fees, or EFTs.

"The company's answers...are unsatisfying and, in some cases, troubling. In particular, I am concerned about what appears to be a shifting and tenuous rationale for ETFs," she said in a statement (PDF) released Wednesday by the FCC. "No longer is the claim that ETFs are tied … Read more