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Kindle

Does the Kindle 2 have a design flaw? Lawsuit says yes

Amazon prides itself on customer service, but it now finds itself the target of a $5 million class action lawsuit because it failed to replace a Kindle 2 that a customer alleges was damaged by Amazon's own $30 protective case.

Matthew Geise, executive director of a Seattle property management firm, and his wife, Alisa Brodkowitz, are behind the suit (the $5 million sought represents damages for all Kindle owners who are affected by the problem, as well as legal costs).

The story goes like this. Brodkowitz's Kindle 2, which she received as a gift from her husband, developed cracks around around the points "where the cover attaches with metal clips," Geise told Seattle Times reporter Brier Dudley. On July 6, the screen froze and the device stopped working.

In user reviews of the e-reader, other Kindle owners have complained about cracks in the area around the clasps, so the issue is apparently not isolated.

Brodkowitz spoke with a customer rep, who said the screen freeze was covered under the Kindle 2's warranty, but not the cracks, which the rep allegedly said "were caused by improperly opening the cover backwards." A $200 repair fee was required to fix the maimed Kindle.

Instead of paying, Geise and his wife decided to file a class action lawsuit. According to the suit, what seems to have ticked the couple off was an Amazon customer service supervisor telling Brodkowitz that the cracks are a "common problem," but that the $200 repair fee still had to be paid. Brodkowitz says she never did any backward bending of the cover.

Here at CNET, we didn't have any issues with the cover causing damage to our initial review sample, but we only had it for three weeks.… Read more

Is the Kindle 2 gym friendly?

The one thing you don't see or hear too much about is e-book readers at the gym. But if you're into reading on the treadmill, elliptical, or stationary bike, the Kindle 2 and other e-readers are pretty ideal.

The key is there are no real page turns to deal with and you don't have to worry about keeping the book--especially a paperback--flat. You just reach out and press the "next page" button to keep reading.

The only problem I had was that on some machines my positioning put me too far away from the Kindle … Read more

Get a Kindle 2 for $299. Or, better yet...

As you may have heard, Amazon just dropped the price of the Kindle 2 to $299.

As a fan of A) e-books, B) gadgets, and C) deals, I'm pleased--but I still think there are better, cheaper alternatives. Hear me out.

For starters, the 8GB iPod Touch does waaaay more than the Kindle (you don't really need me to list everything, do you? Music, videos, games, Internet, apps of all kinds...), but costs just $229. Heck, get a refurb for $179--I just did.

Obviously the Touch has a smaller screen than the Kindle, but it's also a … Read more

Amazon drops price of Kindle 2 to $299

If you logged onto Amazon Wednesday, you may or may not have noticed that the Kindle 2 had a price drop: it's now selling for $299 instead of $359.

Alas, because Amazon ads for the Kindle 2 (and Kindle DX) are always plastered across its homepage--and are easy to ignore--I actually missed the new pricing until a reader pointed it out to me.

However, I did have a feeling Amazon needed to do something to spur demand, because I just haven't been seeing too many Kindle 2s on the New York City subway (the number seemed to be … Read more

Top Kindle 2 covers and accessories

Updated July 7, 2009.

While the Kindle--and now the Kindle 2--haven't created the huge accessories market that Apple's iPod and iPhone have, there's a small cottage industry of Kindle accessories forming. Here's a quick look at some of the top cases and accessories. In the comments section, feel free to suggest any products you think we missed. We'll add to the list as new accessories come out.

Slideshow (click any product image to begin):

1. Amazon Kindle 2 Leather Cover ($29.99)

2. Belkin Neoprene Sleeve Case for Amazon Kindle 2 ($24.99)

3. … Read more

Kindle patents lay out plan for ads

Amazon.com has filed for a number of patents that hint at ad-supported books for its Kindle e-reader--more specifically, a free or discounted ad-supported e-book for customers who buy the physical version.

Amazon Technologies, a subsidiary of Amazon, filed for a patent ("Method and system for access to electronic version of a physical work based on user ownership of the physical work") in December 2006. It was approved last month and makes it possible for buyers of a physical book to have an e-book bundled with it.

But two additional patents, filed a year later by Amazon employees (… Read more

Trying to turn the page on a Kindle

TOOELE, Utah--The first time I tried to physically turn the page of the book I was reading on my Kindle DX, I realized the mistake and chuckled at myself.

The second time I did it, I chuckled, too. But a little bit less.

And the third time? I thought to myself that perhaps I have a problem.

Exhausted after 12 nonstop days of Road Trip 2009, I decided Wednesday evening to lie low and read a book. But rather than pull out one of the three or four actual paper books I'd brought with me, I thought I'd … Read more

The Amazon Kindle could enjoy iPod-like success

Amazon.com CEO Jeff Bezos spoke on Monday at the Wired Business Conference, discussing his company and the future of the Amazon Kindle.

After discussions on Google Book Search and other topics, Bezos sprinkled in a few tidbits of information that could have a lasting impact both on the e-book business and the tech industry as a whole. According to Bezos, he plans to break the Kindle business into two parts: hardware and software.

Amazon's e-books are already available on the iPhone. Users who want to access titles can download the Kindle app and buy books from Amazon's store. But Bezos wants to do more. He believes that the path to success is through sharing e-book technology with competing hardware makers.

"The device team has the job of making the most remarkable purpose-built reading device in the world," Bezos said at the conference. "We are going to give the device team competition. We will make Kindle books, at the same $9.99 price points, available on the iPhone, and other mobile devices and other computing devices."

It might be the smartest move Amazon has made yet.… Read more

What will you do with Amazon's Kindle source code?

Imagine you wanted to create the Kindle killer, a revolutionary e-book device that matched and improved upon its functionality. What would you do? Well, you could, Mission Impossible-style, break into Amazon's Seattle headquarters and carry off the source code for the Kindle, then copy and extend its functionality to create a competitive device.

Or you could simply download the Kindle's source code from Amazon.com, where Amazon has already released the source code to the Kindle.

In fact, as TechCrunch rightly notes, the Kindle source code has been available since 2007.

Given this fact, why haven't you … Read more

Make it better: Amazon Kindle 2

The Amazon Kindle 2 is a good device. No question about it. Almost everyone who has one seems to love it, and indeed, there's a lot to love. But no device is perfect, and that's what keeps us members of the tech media in business. So, I thought I'd start a semi-regular series in which I attempt to give friendly suggestions to companies about how to make their products that much better--how to take it to the next level, if you will. And I'm starting with the Kindle 2. These suggestions aren't all the same issues that our expert reviewers point out in "the bad" section of our official CNET review, but just assume those are in there, too. And yes, some of these ideas depend on widespread adoption of the Kindle or any e-book reader: but they'll also help it get to that widespread adoption in the first place. Win-win! Let's begin.

Make it better with sharing The Kindle 2, or any electronic book reader, marks a dramatic change from the way we normally read books. Sure, the reading is solitary, but books are fundamentally social in nature. You share books. You recommend them, you loan them out, you pass them around, you mark pages for each other. The Kindle 2 takes all of that away: sure, someone can come along and look at everything you're currently reading (which has its own set of issues), but you can't lend anyone a book, you can't share a subscription, and you can't even tell someone you loved a passage on a certain page, since the Kindle doesn't use standard page sizes. OK, Amazon. What can we do here?

Learn from iTunes and allow authorizations. Let me authorize multiple Kindles on a single account so that I can share subscriptions and purchases between them. At minimum, allow two authorizations, which would cover several households; better yet, allow up to four or five. This lets me share a book with a friend, a spouse, a roommate, a parent. This is just a no-brainer. There's no reason to undo the tradition of sharing the Sunday newspaper by tying a subscription to a single device. Let's hurry up with that one, shall we?

Learn from the Microsoft Zune and allow one-time content sharing. Let me use the Whispernet to send another Kindle user an entire book that will expire after two or three days, as a sample. Or, heck, if you want to be stingy, just let me send a chapter. Similarly, let me send bookmarked sections, either Kindle-to-Kindle or via e-mail. I'd love to be able to select a block of text and choose, "e-mail this passage," so I can send particularly poignant text to a friend. This could be a great feature of the Kindle DX: allow limited sharing of helpful textbook passages, or let me play the age-old game of sending newspaper clippings to someone!… Read more