Over the years, Microsoft has taken different approaches to offering online support. Some of you may remember Microsoft Bob, a bizarre software desktop replacement whose personal guides were supposed to offer personalized help.
Unfortunately for Microsoft, the product went nowhere and is now better-known as the answer to the trivia question, "What was Melinda French's claim to product fame?" (Of course, Melinda French later went on to fame and fortune as Mrs. Melinda Gates.)
Most computer users are more familiar with the Clippy, the office assistant Microsoft put into Office 97 that offered advice to user queries. … Read more