early-termination fees

Early-termination fees got you down? ETFs are fees that phone carriers charge customers in case they want to cancel their contracts early. Agreements usually last two years, but if you want to leave a carrier before then, the company uses ETFs as a way to recuperate money from selling you a subsidized phone. Some argue, however, that these fees are grossly expensive and exploitative. Our main advice is to read the terms of your agreement carefully and drum up a lot of attention with your carrier if things aren't going exactly the way you think they should be. For … Read more

We talk a lot about early-termination fees, or ETFs, here at CNET because we have a love/hate relationship with signing a two-year service agreement (or three years if you're in countries like Canada). On the one hand, who doesn't love being able to own a $500 or $600 smartphone for $200, $50, or even a penny? You just can't swing that in the unlocked phone market.

On the other hand, few people enjoy being tied to a carrier, and to their carrier's phone selection, over the course of two years or longer. What if you change your mind about the service quality, what if your dream phone just came out on another carrier -- what if? Once you sign your name on the dotted line, there's little you can do to avoid an up-to-$350 fee to jump ship.… Read more

When people hear that a graffiti artist who took Facebook stock instead of cash for paintings he did at Facebook's headquarters will soon be a millionaire after the company goes public later this year, it's hard not to wonder if there is any way you might still be able to cash in on Facebook's riches.

Unfortunately, for most common folk, participating in Facebook's IPO isn't an option. But once the stock starts trading on the public market, eventually regular people will be able to buy shares. It's hard to say at this point whether … Read more

Sprint has joined AT&T and Verizon Wireless in increasing its early termination fees (ETFs) for advanced devices. Sprint used to charge a $200 ETF for those who skip out on their contracts early; now it's $350. However, it will be prorated depending on how many months left you have in the contract.

Verizon Wireless increased its ETF for advanced devices to a prorated $350 in November 2009, and AT&T increased it to a prorated $325 in June 2010. Advanced devices includes smartphones, tablets, laptops, and Netbooks. T-Mobile is currently the only carrier that has not … Read more

On Call runs every two weeks, alternating between answering reader questions and discussing hot topics in the cell phone world.

Last month, a CNET reader named Greg told me in an e-mail that the coverage map currently on Sprint's Web site shows a dramatically changed voice and data network than a similar map from a couple of years earlier. Since carrier maps are never reliable, I didn't think much of it at first. But as this Sprint user forum shows, Greg wasn't exaggerating. Sprint's home coverage area (look for the green areas) on the newer map … Read more

As smartphones get more sophisticated, so does the software that runs them. And that means a major pain in the neck for consumers: buggy software upgrades.

Just like with your computer, smartphone software is constantly evolving and upgrades are rolled out all the time. While new versions of software often add more functionality, sometimes they're buggy and they break things that worked perfectly well with the previous version of software.

This is a major headache for many smartphone subscribers, especially those who use Android phones. In this week's Ask Maggie column, I answer one reader who wants to … Read more

Have you ever wondered why it's so difficult to find information about when your wireless contract ends? Or have you ever gotten so angry at a service provider that you threaten to cancel all the services you get bundled from them?

Well, you're not alone. This week in Ask Maggie, I answer one reader's question about finding information on a wireless carrier's Web site as to when a contract ends. I checked in with the major carriers and will walk you through how you can access information about contract expiration and early-termination fees online.

I also … Read more

Breaking up is hard to do, but when you're slapped with an early termination fee, the sting hurts even more. Then tack on a sales tax, and who wouldn't be crying in their beer?

In this week's Ask Maggie column, I tackle a tough question about being charged a sales tax on top of an early termination fee for canceling a wireless service early. I also tell a reader about a U.S. carrier that cuts customers a break on their monthly bills when they bring their own phone. And finally, I explain the likelihood of whether … Read more

If you've got wireless questions, I've got answers.

More than 90 percent of the U.S. population now has a cell phone. And as hot new smartphones, such as the iPhone 4, HTC Evo, and Motorola Droid, gain in popularity, consumers around the country are trying to figure out what phone is right for them. Meanwhile, wireless operators are touting faster 3G networks and 4G wireless networks to entice new customers. Carriers are changing service plans and early termination fees. And consumers are confused.

Having reported on the wireless beat for six years, I've fielded hundreds of … Read more