fonolo

Fonolo's deep dialer comes to the iPhone

Enthusiasts of deep dialing, or calling, to a specific part of a large phone tree are likely to enjoy Fonolo's new iPhone application.

The app, offers free of charge, includes most of the features found on Fonolo's Web site. The main attraction, of course, is being able to dig through a company's entire phone structure and get connected without having to waste phone minutes (and precious moments of your life) listening to automated prompts.

Using the app requires having a Fonolo account. While a pain, this serves two purposes. One is to sync your dialing history between … Read more

Fonolo's deep dialer gets call recording, shortcuts

Fonolo, the Web service that helps you reach the inner depths of even the largest company telephone directories, has put out a big update that adds new tools for users and companies alike.

The biggest new feature of the bunch is call recording, something I pined for in previous looks at the service. You're now able to record the entire call for playback later, something that can be helpful when citing good or bad customer service experiences. It's honestly one of the most fantastic features I've used in a long time.

The best part is that call … Read more

Fonolo's easy deep dial service opens up

Deep dialing service Fonolo is now open to everyone. Previously in private beta, the tool lets you browse company phone trees and dial straight to that section, skipping having to sit through tedious voice menus or remember specific buttons to press. Better yet, it does it all without you having to actually dial the number on your phone.

Since we last wrote about the service it's increased its list of companies from 50 to over 300. Still missing, however, is the option to record calls, which should let people easily document horrific or wonderful customer service experiences to share … Read more

Fonolo lets you skip phone menu purgatory

Getting stuck listening to automated phone menus can be downright dreadful. Some systems require half a dozen or more menus to get you to an actual human being. A service called Fonolo is trying to make this experience a lot easier by listing the entire phone tree on one page and giving you little call buttons to skip right to that part of the menu. The best part is that it actually calls you when it's time to talk to someone and you don't even have to do any dialing!

Fonolo is officially launching to the public in … Read more