Americans are apparently quite happy with their Internet search options.
That's the conclusion reached by a survey of U.S. consumers conducted earlier this year by the American Customer Satisfaction Index and scheduled to be released Tuesday. The Internet portals and search engines category--made up of Google, Yahoo, and Microsoft--scored an 83 on the index, far ahead of the score of 75 amassed by the PC industry.
Google leads the industry in both market share and customer satisfaction, posting a score of 86. That's one of the highest satisfaction scores recorded by any one company, said Larry Freed, … Read more