gripevine

Gripevine, a new way to kvetch about customer service

Attention all those who like to gripe about lousy customer service and companies (I'm looking at you AT&T and airlines everywhere) that tend to provide it: there's a new place for people to get their complaints heard, and it means business.

The site is called Gripevine, and it's more than a platform like Facebook and Twitter on which frustrated customers can broadcast their complaints and hope for a response. Gripevine is signing up companies (for a fee) and has built a dashboard that automatically informs the targeted business of the complaint, offering them a chance … Read more