ivr

Study finds Apple tops in call center tech support

Apple outscored both Dell and Hewlett-Packard in overall satisfaction with tech support by phone, though its problem-resolution rates took a bit of a hit in a study released today by consumer feedback firm Vocal Laboratories.

Based on interviews with customers from July 2009 to December 2010, Apple's lead in phone support over Dell and HP dipped a bit in the second half of last year compared with the first half, according to the study from Vocal Laboratories (Vocalabs).

But Apple customers seeking tech support still proved the happiest, with 66 percent saying they were "very satisfied" with … Read more

Tell your alarm to shut up with Moshi

Don't know about you, but personally, I have often fumbled around trying to snooze the alarm clock, and then ended up having to get up from bed because I pushed it off the table to a place I couldn't reach. Moments like that I wish I could just tell the alarm to shut the hell up.

Well, you can now do just that with what Moshi introduced on Monday. It's called Moshi IVR Clock and it could well be the first fully functional voice-responsive alarm clock.

You can use your voice to set the clock time and … Read more

Virtual shooting gallery on wheels

If your fair-weather friends are getting bored with your in-home theater, bowling alley, and bevy of indentured pedicurists, you may want to step up to a VirTra Systems' mobile live-fire training simulation trailer.

The trailer is based on the Houston company's IVR (immersive virtual training) simulation technology and offers a three-lane marksmanship simulator and "full-featured judgmental-use-of-force scenario" with both laser-based and live-fire training, including full auto in anything up to .50 caliber. Depending on your preferred quarry, it's available in either a police or military version.

"We remain committed to offering the training community innovative, … Read more