I can't remember the last time I talked to a human being at an airline.
To get anywhere, you go online, you get some instantly concocted price that may be entirely different from that offered on other sites. Then you check whether the flight you'd like to choose might necessitate you getting on to one of the slightly creepy MD-83s with the engine at the back and only two seats on one side.
You might think that the airlines' own Web sites would be amongst the most reliable in the commercial world. They have to be, right?
Well, … Read more