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Outsourcing shifts beyond Bangalore, Mumbai

India's traditional outsourcing centers appear to be falling out of favor.

According to Pierre Audoin Consultants, outsourcing companies are increasingly looking outside Bangalore and Mumbai when choosing bases in which to set up shop.

PAC found that while India remains popular with the top 50 outsourcing companies--11 of the 49 new offshoring delivery centers set up in 2008 were based in the country--vendors are progressively creating more bases in cities such as Chennai, Noida, Hyderabad, and Pune.

According to Nick Mayes, a senior consultant at PAC, conditions for outsourcers in Bangalore and Mumbai are no longer as favorable as … Read more

The information flow from Mumbai

As the tragic events unfolded in Mumbai, India, the Internet backchannel came to the foreground with messages, photos, and videos from the masses using Twitter, Flickr, YouTube and so-called citizen reporting sites such as Global Voices, as well as CNN and NDTV.

The terrorist attacks have left more than 100 dead and several hundred wounded in Mumbai, the country's financial center.

As you would expect, the flow of information has been chaotic and potentially unreliable, which presents some problems, especially for those with family or friends at risk. A few posts on Techmeme question the quality of Twitter messages, … Read more

Keyloggers to be installed at Indian cybercafes

The debate between personal privacy and national security continues to rage on, but privacy advocates in India have recently been dealt a blow with the news that keyloggers will be installed in the approximately 500 Internet cafes serving the city of Mumbai. According to a report in today's Ars Technica, "cybercafe owners must agree to the installation of the software or else they will lose their licenses." Given that terrorists seek to hide their identities and are known to frequent Internet cafes in order to stay anonymous, the government hopes to thwart terrorism by monitoring computer activities in the cafes.

Vijay Mukhi, the president of India's Foundation for Information Security and Technology, defends the decision to install keyloggers stating, "The police needs to install programs that will capture every key stroke at regular interval screenshots, which will be sent back to a server that will log all the data. The police can then keep track of all communication between terrorists no matter which part of the world they operate from. This is the only way to patrol the Net and this is how the police informer is going to look in the e-age." But will such surveillance practices actually stop terrorism or will they just leave everyday citizens feeling uncomfortable using Mumbai's cybercafes?

… Read more