service

Going a week without a major brand having its Twitter account compromised was starting to become a rare occurrence. Critics and users alike repeatedly called upon Twitter to release two-factor (or step) authentication. The added layer of security requires you to enter your password, and then a subsequent six-digit access anytime you try to log into Twitter. The short code is sent via text message to your cell phone, which means that any would-be hackers would need to not only crack your password, but to also have physical possession of your cell phone.

Twitter, on Wednesday, finally rolled out its … Read more

More customers are satisfied with Apple's phones than any other handsets, but they're not as happy as they were last year, a new report said.

According to an American Customer Satisfaction Index report issued today, Apple received a score of 81 (on a scale of 100) in terms of customer satisfaction. But the company dropped 2 percent from its 2012 position, and the iPhone lags the customer satisfaction rating of 86 for Apple's desktop, laptop, and tablet business.

At the same time, satisfaction with Motorola phones jumped 5 percent from 2012 to 77, and Nokia grew 1 … Read more

Verizon Wireless may be looking at new phone pricing options, but that won't affect service plan pricing, Verizon's financial chief said Tuesday.

Fran Shammo, speaking at the J.P. Morgan tech conference, said the company has looked at T-Mobile's new phone and service plan options "a number of times," but Verizon won't change the service pricing on its "Share Everything" plans.

"We may give users more options to buy phones, but it won't affect the service pricing," he said.

It's no secret that any information you provide to a Google service is no secret.

When Google changed its terms of service last year, the company granted itself and any other company it chooses complete, unfettered access to anonymized (we hope) versions of all the messages you send and receive via Gmail, all the files you upload to Google Drive, and all the terms you enter in the Google search box.

As CNET's Rafe Needleman reported in April 2012, Google's rights go beyond simply perusing your personal information. Google's terms of service include the following:

Google Fiber is making its way to another part of Kansas.

The search giant on Thursday announced that Shawnee, located just outside of Kansas City, has voted to bring Google Fiber to its residents. Google Fiber is already available in Kansas City, the first location to get the Google high-speed Internet service.

Google Fiber has started to slowly expand its footprint across the U.S., with the company recently announcing that it'll be made available to Austin, Texas, residents. Provo, Utah will also receive Fiber service.

Google on Thursday did not say when its service will be available to … Read more

Technology doesn't just complicate our lives, it also does a number on our deaths.

Imagine the challenge of accounting for all of your digital assets once you've shuffled off to Buffalo. Even if you consider your e-mail, text messages, and social-media posts disposable, you've probably stored photos, videos, and very personal documents on one or more Web services. You probably want to bequeath some or all of these items to family and friends.

If you run an online business, ensuring a smooth transition in the event of your demise becomes even more important. To ease the burden … Read more

We've all heard of a distributed denial of service (DDoS) attack and know what it is: when a person or people attempt to take down a Web site by flooding it with connection requests. These max out the site's bandwidth, making it unable to accept new requests. The attacks are usually automated and can be accomplished in a variety of ways. The loss of traffic during the attack itself, and the recovery afterward, can end up costing Web sites quite a lot.

But what does that actually look like? Well, nothing by itself; but thanks to a Web site traffic visualization tool called Logstalgia, Ludovic Fauvet, developer of the Web site VideoLAN (which created and distributes the free multimedia player VLC), managed to capture an April 23 DDoS attack on his site. … Read more

There's the possibility that Tesla may be looking to make its luxury all-electric cars a tiny bit more affordable. The company's CEO Elon Musk tweeted Thursday that Tesla will announce some big news on Friday.

Announcement of new @teslamotors strategy tomorrow. Tesla owners will like this.

While no further information is given, this tweet does offer some clues into what Musk may be suggesting. The fact that he mentioned it will be something "Tesla owners will like" harkens back to a similar tweet from last month.

After tweeting about an … Read more

Twitter experienced some hiccups early Tuesday.

The company said today there were service issues that were affecting some users. The message was posted to its Tumblr blog at about 7:30 a.m. PT. By 8:50, Twitter updated the post saying the issue was resolved.

The outage appeared to be affecting parts of the site. The main feed was working for some, while the connect and discover pages were down.

"Our engineers are currently working on this issue," the company earlier said in its post.

Update, 10:05 a.m. PT: The service appears to be back … Read more