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April 1, 2009 12:46 PM PDT

Verizon wants its software on mobile phones

by Tom Krazit

Verizon executives Lowell McAdam (left) and Ivan Seidenberg plan to keep Verizon on a software development path.

(Credit: Maggie Reardon/CNET)

LAS VEGAS--Verizon Wireless doesn't care who emerges from the coming mobile operating system wars because no matter who wins, Verizon will make sure its software runs on top of that operating system.

"I don't think I need to bet on an operating system," said Lowell McAdam, CEO of Verizon Wireless, in a question-and-answer session at CTIA 2009 Wednesday. "I need to bet on layers that will bridge those operating systems."

McAdam was referring to the news announced Wednesday that Verizon Wireless will join the Joint Innovation Lab (JIL) created by its corporate parent, Vodafone, along with China Mobile and Softbank. JIL plans to build "mobile widgets" for future phones that will apparently run on whatever operating systems Verizon decides to support on its future smartphones.

Seven organizations are currently jockeying for the inside track to run the mobile computer of the future. Symbian, Research in Motion, Apple, Google, Microsoft, Palm, and the LiMo Foundation are all fighting to get their software established as the platform of the future, and not all of them are going to make it: choice is a good thing, but too many choices overwhelms developers and carriers, not to mention users.

Earlier in his keynote address, Verizon Communications CEO Ivan Seidenberg predicted that the current list would get whittled down as the industry coalesces around "an open operating environment." He did not, of course, say which ones Verizon is eyeing, and neither Seidenberg nor McAdam took that bait in the Q&A session following the keynote.

McAdam did say, however, that "three, maybe four" would survive. Verizon's plan with JIL appears to be an extension of its historical strategy of putting its own software--things like VCast--on its phones, which gives it the ability to tightly control what applications run on its network and extend its brand into software and entertainment. For example, Verizon, as part of JIL, will create games for future phones on its network, McAdam said.

It will be interesting to see how Verizon's software works with the applications created by other developers, such as the ones that will appear on the BlackBerry Storm now that BlackBerry App World is up and running. Widgets by definition are pretty lightweight applications, but how Verizon chooses to prioritize those applications on its devices could determine how widely they are used versus applications created by third parties.

This probably also means that barring a major change on strategy, Apple and Verizon are unlikely to hook up any time soon. Right now, there's the obvious barrier in the different networking standards used by the iPhone and phones on Verizon's network, but the companies seem very philosophically opposed when it comes to software: it's hard to imagine Apple agreeing to let Verizon run its own widgets on the iPhone.

It also means Verizon is still bent on avoiding a fate as a "dumb pipe," leaving the software development to others and just making sure its network is running smoothly. As usual, it all comes down to money: people will spend a fortune over the next ten years on mobile software and services, and Verizon wants to make sure it is part of the action.

Tom Krazit writes about the ever-expanding world of Internet search, including Google, Yahoo, online advertising, and portals, as well as the evolution of mobile computing. He has written about traditional PC companies, chip manufacturers, and mobile computers, spending the last three years covering Apple. E-mail Tom.

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Add a Comment (Log in or register) Showing 1 of 2 pages (40 Comments)
by Pete Bardo April 1, 2009 1:02 PM PDT
"which gives it (Verizon) the ability to tightly control what applications run on its network ". That's Verizon's strategy in a nut shell. They are the most controlling of all wireless carriers.
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by iconoclast04 April 2, 2009 10:41 AM PDT
agreed. and if it weren't for their superior network, i might actually switch...
by forever4now April 1, 2009 1:21 PM PDT
They should focus their energy on getting smartphone OS vendors to support HTML5 & BONDI (perhaps PhoneGap short term), to enable the development of feature rich web apps that will run on any device.
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by brian_elkin April 1, 2009 2:04 PM PDT
This reminds me of the AOL dialup approach. The AOL browser and portal worked out really well didn't it? I was hoping for something more from Verizon, but I just can't wait any longer. I will not be a Verizon customer for long. Now I just have to figure out what service provider to go to.
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by anon79 April 1, 2009 2:06 PM PDT
Verizon's apps are crap. I switched carriers because of the terrible selection of phones and slow software.
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by hg1027 April 1, 2009 2:08 PM PDT
I can't STAND a locked up stripped down verizon phone. The one time I went in and asked if they offered a phone with the original software I was told that I must be pretty dumb if I didn't like the verizon os.
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by dbrohamTV April 1, 2009 2:24 PM PDT
I don't see a disconnect with Verizon and Apple here. Verizon could simply offer their software in the Apple store as I'm sure AT&T will. and then their is that open device thingy they agreed to with recent spectrum auction.
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by bimmin April 1, 2009 2:25 PM PDT
Verizon already puts their own GUI on all non smart phones. Now they want to control the smart phones too? They want too much control. This is the reason why I don't have Verizon.
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by c4me12on April 1, 2009 2:59 PM PDT
God no....no more crappy verizon os...boring, slow, unexciting...its time verizon took its grapple hold off its phones and let innovative minds takeover...i'm tired of paying 7 bucks for a crappy app while my friends get way better games for free on their iphones...verizon do us all a favor and backoff...you suck at ui's
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by eromund April 1, 2009 3:34 PM PDT
I am a current Verizon wireless cell phone customer and have been happy so far with the service. However, I am looking at "upgrading" to a smartphone so I can integrate my phone and PDA. With this announcement that Verizon feels it needs to control the applications that it will run on it's smartphones, I am now more likely to seek another carrier.

Verizon please take note, this is not how you attract and retain customers!!!!!!!
Reply to this comment
by tcr071 April 1, 2009 4:54 PM PDT
RIM, Apple, and Palm don't sell their software to be used on other phones so I don't quite understand why they are included among Microsoft, Google, and Symbian. Those three companies make their OS specifically for their phones and only for their phones. Even if Verizon loved the RIM or Apple mobile operating systems they couldn't put them on their non Apple or RIM phones.

It also doesn't come as a surprise that Verizon would want to control exactly what can and can't be done with the phones because they are bar none the most uptight and controlling cell phone company of them all.
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by iroq321 April 1, 2009 5:56 PM PDT
i remember the days when i had the motorola e815. it was great, no crappy verizon o.s. one of the things i really liked from that phone was the ability to lock certain features. if i wanted to lock my txt messages, i could do that. if i wanted to lock my pictures, i could do that. it just gave me a better sense of security. now, i have to jump through 5 menus to lock the WHOLE DAMN PHONE and have to unlock it every time i want to do something...super annoying. my contract is up next month and i, too, am thinking of jumping ship...the thing is, is the grass really greener on the other side???
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by mrcockrell April 1, 2009 7:56 PM PDT
its not really greener, you just have to decide... Verizons far superior service or everyone elses freedom to do what you want with your phone, not to mention cooler phones
by tcr071 April 1, 2009 11:58 PM PDT
And therein lies the problem. Not nearly enough competition to make one single carrier get their act together. AT&T has a crap of a network but lets you do what you want with your device and gets all the cool phones. Verizon has a great network and great customer service but is run like a dictatorship.

There is not one cell phone company that I can say "Yes, I love them." I bounce around companies all the time and they are more than happy to waive all the start-up fees to get a new customer I just tell them I won't switch if they don't get rid of them. Been with Verizon, T-Mobile, Sprint, and now with AT&T with the iPhone. They each suck in their own little way and are "good" in their own little way but none of them manages to get the job done even 85%.
by jgdpsu April 1, 2009 5:59 PM PDT
VZW and their crappy phones and software are exactly the reason I just switched to AT&T. iPhone for myself and a Bold for the wife.

I concur that VZW needs to lay off their crappy UI, it's terrible and non-intuitive.
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by briman4031 April 1, 2009 6:31 PM PDT
I will agree that Verizon's choice to stifle innovation and instead focus on quality control and service coverage are a bit cramping. But I have a blackberry on VZW and I know many people with a blackberry on other "open platform" service providers. With the exception of the iPhone VZW offers everything and more the other carriers offer. Complaining about the UI is an old school argument. The latest phones are fast and top notch. Have you seen any of the recent LG phones? All have LG's proprietary UI's. From a business standpoint, controlling the programs that go on phones keeps a tight reign on QC and I guarantee reduces costs allowing them to spend more on putting up towers and increasing coverage area. I studied New Media and I would love for nothing more than to be able to have an iPhone on VZW. But I can understand from a QC standpoint, it just made sense not to support something that was out of their hands.
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by Donniebrasco April 1, 2009 6:39 PM PDT
The problem is that all I want is a "dumb pipe". I want a pipe that works all the time and far reaching. Other than that, I want a phone I can use to whatever end I choose. If I wanted to switch my Samsung Omnia to Android and it was possible, I shouldn't be stopped from doing it. Trying to integrate programs that I will never use for buying things from Verizon isn't what I use their service for.

And for god sakes, unlock the GPS on my Omnia already. You said you were going to when I bought it, some VP came out and said it would be unlocked Q1 2009 and here I am with a phone that can't fully utilize Windows Live Search. This is almost as bad as when my last Samsung A990 had bluetooth, but I couldn't use it to transfer photos from the phone to a computer.
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by Mark_DDS April 1, 2009 6:57 PM PDT
Hey Tom, this is a great article; very concise and informative!

On the subject of Verizon, I'm reminded of this quote: "The more you tighten your grip Tarken, the more star systems will slip through your fingers!"

As soon as AT&T gets their ducks in a line for a "My Circle" flavored plan, my wife and I will be switching.
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by miles4444 April 1, 2009 7:16 PM PDT
I'm not waiting around for VZW to think maybe they are going to carrier the Palm Pre. I'm planning on switching to Sprint to get the Pre.
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by gunchmofo April 1, 2009 7:23 PM PDT
this is extremely frustrating. I've had the same phone number since highschool when I first got a cell phone from VZW. I was really hoping that once ATT's exclusivity on the iPhone ran up, VZW would be able to take a shot at the boat it missed originally. However, this article points out what I never realized before, it wasn't that VZW didn't want a phone like the iPhone to market to their customers, it's that they didn't want their customers to be able to do anything with the phones once they had them. The iPhone and other smart phones stand for exactly the opposite of what VZW wants its customers to have, a choice.

I've got 1 year left in law school and I can tell you now, as soon as I graduate, I'll pay the money to have an iPhone and not to have to deal with VZW's terrible apps. For now I'm just frustrated and jealous. I understand that they can make tons of money off of doing it the way they do, but I just wish they took a different route allowing advanced users some freedom. BitPim anyone?
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by mrcockrell April 1, 2009 8:06 PM PDT
ahh bitpim was a good friend
i hacked my VZN phones to bits but still sucked compared to the iPhone, i was in the same boat as you had been with VZN for 10 years and switched to at&t for the iphone, even paid to get out of VZN contract

but i will say, i have regretted it many times i had no idea how great VZN's service was compared to at&t

if you were like me you probably had friend always talking about dropped calls and friends answering their phone saying things like "wait the signal sucks i will call you back", and you never understood what they were talking about.. well switch to at&t my friend and you will know exactly what they have been talking about all these years

can you hear me now?.... i bet you can... because your still on VZN
by nr5667 April 1, 2009 8:58 PM PDT
Time to find a new carrier, they should be a dumb pipe... they already have the dumb part down, anyway...
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by auggietsui April 1, 2009 9:09 PM PDT
I have been a Verizon customer for a very long time. I will have to agree that in NYC has the best reception but when you go outside of NYC like across the river in NJ - it sucks. My wife works in NJ and she had such a hard time with Verizon. She always got dropped calls and calls forwarded to her voicemail on Verizon. Went through a whole song and dance with Verizon in trying to get it fixed to no resolve. My wife had a brick and there was nothing we could do about it.

We both switched to the iPhone a month ago - I will have to agree that AT&T does suck a bit in NYC with bad reception but at least I am able to use WIFI to talk with others when I do have problems. In NJ - no problems at all - where there is a problem there is enough free WIFI in most areas of NJ to make a call.

It is probably the best phones my wife and I ever got in our lives. But at least AT&T didn't block out important features to the iPhone. If the iPhone and AT&T restricted essential features and apps - it really would be a brick.
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by carrrrrlos April 1, 2009 10:33 PM PDT
I switched from Sprint to Verizon for better service 2 years ago - I was so unimpressed with their VZW apps - still am. Their reception is great no doubt - but having to pay more fees to unlock features my Blackberry already comes with? Their OS is so clunky. My contract is up in a couple of months and I am switching to ATT and the iPhone for sure. ATT may not have the best network but it has the iPhone + Apple.
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