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April 2, 2008 7:21 PM PDT

Can the Instinct take on the iPhone?

by Kent German

Though is carefully avoiding any direct comparisons with the iPhone, it's obvious that its new Samsung Instinct (SPH-M800) is meant to compete with Apple's device. They look almost the same (our Instinct slide show has a gallery of shots), they do a lot of the same things, and they rely heavily on touch screens and unique interfaces. These comparisons are inevitable and Samsung and Sprint are doing nothing to silence them. So Apple fanboys and slamboys, just take a deep breath before the flame wars begin.

I have to emphasize the Instinct is no iPhone killer, but I don't think one device ever will be. When you really think about it, the whole concept of an iPhone killer is ridiculous. Indeed, the iPhone is a good device that does many things well, and it's going to have a genuine appeal for a long time. And no matter what the iPhone critics say, some users will continue to love it no matter what.

Samsung's Instinct

(Credit: Sprint)

The other cell phone manufacturers know this, but so far their collective response to the iPhone has been simply to ignore it. But now, nine months after the iPhone hit stores, Samsung is trying a different tactic. The Instinct is the first cell phone I've seen that throws some serious competition Apple's way. Even at this early stage, the Instinct looks far superior to LG's Voyager, not only in how it looks but also in what it offers. Though I doubt the boys and girls in Cupertino will be losing much sleep over it, they shouldn't dismiss it completely. If the Instinct does everything Samsung promises--and more importantly, it does it well--it could steal away a whole class of users who like the idea of the iPhone, but don't want to switch to AT&T or fork over the cash for it. These "iPhone fence-sitters" (as I call them) appear to be the target market for the Instinct.

To the untrained eye, the Instinct and the iPhone may appear to be two versions of the same device. Both have large touch screens with few external controls and both handsets have just about the same dimensions. The iPhone is noticeably sleeker on the whole, but the Instinct is lovely in its own right. The display is gorgeous, and it has a comfortable and solid feel in the hand. Also, I liked the extra navigation controls, even if they are touch sensitive. On the downside, the Instinct lacks the iPhone's multitouch interface, but it did offer a cool panning feature in the Web browser. By tilting the phone up and down or side to side, you can move around the Web page. Also, you can also drag around a page with your finger.

It's all about the interface.

(Credit: Sprint)

But cosmetic differences aside, it is the Instinct's user interface that poses the most serious threat to Apple. The iPhone's slick and easy-to-use interface is one of its biggest attractions and Samsung has taken note. I've been able to handle only an Instinct preproduction unit so far (real devices won't be out until June) but it looks quite promising. Sure, it was noticeably buggy and a bit sluggish but Samsung appears to have laid the groundwork for something cool to come. Finding my way through the menus took little acclimation; there were a lot of sharp icons and graphics and I loved the nifty Favorites menu. Though I don't think that the Instinct's menus are quite as pretty as the iPhone's, perhaps they don't need to be. Ease of use is the real key and the Instinct may just have it.

One area where the Instincts trumps the iPhone (at least for the moment) is in its feature set. It offers many goodies the iPhone lacks including 3G, stereo Bluetooth, multimedia messaging, and video recording. You can also use the onscreen keyboard in landscape mode when you're typing a message. While all of this could, and probably will, change when the 3G iPhone is unveiled, it's a mark in the Instinct's favor for now. What's more, the Instinct also has its own version of Visual Voicemail. I didn't get to see it in action but the fact that it's there is interesting enough.

Of course, only the next few months will tell just how the Instinct plays out. By introducing the Instinct so early before release and by unveiling it at a high-profile event like CTIA, Samsung and Sprint take a big risk. Though they will get a lot of positive attention for now, the two companies have to deliver on their promises. As I mentioned earlier, there's a whole crowd of people who like the idea of the iPhone, but still haven't made the jump for whatever reason. The Instinct's design and features have a lot of potential for winning them over, and the the sub-$300 price tag won't hurt. All Sprint has to do is not muck it up between now and release time.

Kent German is a senior editor for cell phone reviews at CNET. When he's not testing the newest handsets on the market, he's blogging about cell phone news for Crave. In his On Call column, he answers reader questions and gives his take on the rapidly changing mobile industry. E-mail Kent.
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Add a Comment (Log in or register) Showing 1 of 2 pages (35 Comments)
by wahabam April 3, 2008 8:42 AM PDT
For reasons I don't even know...I've stuck with Sprint for 8 years now. I have had the temptations to jump ship many a times. I do hope that this phone is as good as it is looking because it will validate my decision on staying with the Sprint. ps: I NO LIKE APPLE
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by damonw1978 April 3, 2008 9:13 AM PDT
I agree with wahabam.... I have been with sprint for like 8 myself, i hope this is progress int he right direction, too was tempted by the badd apple , but thanks to some bad customer service & a horible refurb phone i decided to stay with sprint ....the phone looks awsome & V/V if they give a good plan on that they shoud get to promancnce,
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by tismobeach April 3, 2008 3:10 PM PDT
Wow, this is obviously the biggest lack of creativity I've seen in a long time. It's bad enough that they completely ripped off the iPhone. I mean they could have at least changed the color, maybe made it chrome or something. Sprint's design team and technology team should feel ashamed at their lack of creativity or imagination. Apple is the only company creating truly unique experiences, applications and hardware ?everyone else is just tagging along for the ride. Long live the creative genius of Apple and their design team.
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by nickj1088 April 3, 2008 4:03 PM PDT
fanboy fanboy fanboy fanboy. and a crappy one at that.
by miggy_san45 April 3, 2008 8:00 PM PDT
you are right because apple never copies anyone, right?
http://www.engadget.com/2007/06/29/apple-iphone-vs-lg-prada-separated-at-birth-part-2/
by retroblu April 4, 2008 10:13 AM PDT
so tired of hearing apple is being innovative and everyone is coping off them...can you say HTC or Helio...and like the other link for the the Prada...come on; dont get me wrong the iPhone is sick but get off your high horse
by Ksal005 April 3, 2008 4:35 PM PDT
I agree with the first two posters. I've been with Sprint for 9+ years. I've always felt that they were the worst in customer service and the worst choices in phones. However, I hope that the Sprint team doesn't screw this up. I'm already expecting the worthless Sprint TV and Sprint whatever icons they'll use. Hopefully the sluggishness can be fixed before release.

Although Apple is great at new experiences, the applications and hardware for their iPhone was not their development. Most of their HW for the iphone was purchased from other companies. Apple put all these together in one phone which is where they scored a winner.

PLEASE SPRINT. DON'T MESS THIS UP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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by AppleSuxLeo April 3, 2008 4:44 PM PDT
My "instincts" tell me this phone is going to a big hit ;)
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by jbjtkbw00 April 3, 2008 5:53 PM PDT
In response to tismobeach, it's not Sprint's design team. The phone's manufacturer is Samsung. And really, can you blame Samsung for making the device? The manufacture phones for all carriers, but Sprint didn't have a true touch screen phone and here comes the Instinct. I'm no fan of Sprint in the least (left after 9 years of bad customer service), but if you're going to cry lack of creativity, aim that criticism at the manufacturer, not the carrier.
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by JDoobs April 3, 2008 7:01 PM PDT
Sprint worst for phone choice? US Cellular...
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by drhenning April 3, 2008 7:21 PM PDT
I must be an odd ball but I've had 10 good years as a Sprint customer;.... I've been waiting to upgrade my phone to something like this... I use Sprint TV on my MM9000 and can't wait to see it on a bigger screen...
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by sithangy April 3, 2008 10:28 PM PDT
This has nothing to do with the Instinct, but I just wanted to share it with you guys because I thought it was really good.
http://youtube.com/watch?v=eR1JEVeRSTw
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by gtr8779 April 3, 2008 11:30 PM PDT
well this sure does look like a great phone for all those iPhone fence sitters, but one major problem with it is that it requires the user to get the Sprint Everything plan, which starts at $99.99 a month. (it says so in fine print on their site). The phone itself looks very promising, but at least ATT only makes you get a plan that starts at $60 compared to that insane price of 100 bucks a month, which is only for the starting plan. No wonder Sprint is gonna spend some 100mill on ads for this baby.
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by ebbitnbit May 7, 2008 8:28 AM PDT
$69.99 now
by strykernyc April 4, 2008 7:35 AM PDT
dude!! wth are you talking about????? are you saying my treo 700wx is not true touchscreen??? are u living under a rock? $100 a month ? wow u have no idea what u are talking about. sprint has the cheapest date plans of alllll the companies. my plan is 1500min, free sprint to sprint, free first incomning mins, free starting 7pm, free weekend, free gps nav, and free unlimited internet date text pics mail anything with internet is free and i can connect my laptop vie bluetooth to my phone and use the internet on my laptop at 600kbs. oh and btw there isnt anything i cant do with my phone, thats the power of wm soooo many applications available for anything u can imagine.
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by irisfailsafe April 4, 2008 10:23 AM PDT
Well as always CNET trying an article to demonstrate how the Phone is not special at all. Well for starters all the article says is that oh is kind of the iPhone but not really the iPhone it has a touch screen but not multi-touch or fingering gesturing and the only difference is that it has 3G and a horizontal keyboard which like the article said they are going to be present in the next iPhone. However it doesn't say anything about the phone OS or the capacity to develop applications for it. Does it have an OS as advanced as Mac OS X? Not really so in reality it's just another iPhone wannabe for those people that really want an iPhone but are stuck with other carrier or pretend to hate Apple.
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by bubuschoeny April 4, 2008 12:40 PM PDT
I think the I phone is cool, but for 500 bucks and 2 year service contract with the deveil (ATT) it's not that cool. I have Sprint and I've been fairly happy. I've chosen the HTC Touch with the Pointui interface I couldn't be happier

I think the Iphone is a better convergence device/status symbol. For one all of these me-to Iphones lack the capacity that the Iphone has. My touch only allows a maximum of 4 gig for on sd card (Instinct only allows for 4). Which is half to one-quarter of what the iphone is capable of. The other huge selling point is Itunes, Sprints Music store just pails (not even in the same league really) in comparison. I don't understand why these companies don't push Microsoft to create a Zune client for WM (WMP Mobile bites) or utilize Rhapsody as a store option. Anyway that's my two cents.
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by cyberDJ-2038765336053745013836 April 4, 2008 4:09 PM PDT
Wow.
Apple didn't see that coming, did they?

A touchscreen phone that uses a Wii-type motion detector to navigate pages. F-ing Brilliant!!

How do you like them Apples, Mr. Jobs?
You'd better hurry up and add that functionality to your 3G upgrade so you and your fanboys can claim this was Apple's idea.
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by Greg Sparkman April 4, 2008 5:26 PM PDT
Apple has 200 patents in regards to the iPhone. You guys claiming that Apple just put together stuff from other companies is demonstrably ignorant. You'd be seeing phones much closer in performance to the iPhone if companies like Samsung and LG could just purchase the same technology. I'd be surprised if tilting the device to slide a web page around into viewing areas is a very satisfying method. I've been buying cell phone for nearly 20 years and I get more practical use out of the iPhone on a daily basis than any other phone I've owned. That's not saying it is perfect, or even the best choice for everyone. But by June you are going to see many of the iPhones faults disappear with the release of the final SDK, new applications, 3G capability, and perhaps lower cost models. Remember that the current iPhone is 1st generation, and Apple isn't sitting on its hands as far development goes. Also, I have to remind others with "touch" screens, that "touch" is NOT "multitouch", and if you haven't used an iPhone you just can't know how much incredible functionality this brings to the joy of using it. The biggest legitimate drawback for many is lock into AT&T. I can understand. You really need to choose a service provider based on the quality of coverage and service in your area, and not ONE company does it well everywhere. I wish Apple hadn't gone this route (even though the Visual Voicemail is very handy), but maybe there are more special network services yet to come from AT&T exclusively for iPhone users. We'll have to see.
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by glen engelmann April 4, 2008 8:07 PM PDT
thanks... you saved me a lot of typing... well said...
by jake49 April 4, 2008 6:16 PM PDT
Both of you are right about the patents.... Steve Jobs did come up with some creative ideas all on his own... but also if you've seen the iPhone SDK he claims the AIM Chat for the iPhone is unique with just apple and aim.... if you have ever jailbroken your phone, you know its not true...

Anyways, competition will motivate apple to improve their phone so its not a complete free ride
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by ReigningChamp April 4, 2008 6:51 PM PDT
Yea, currently I'm nearing the end of a 2 year contract with AT&T and after experiencing the quality of the service that they have to offer, I'd rather send my messages via pigeons and make calls with cups attached to each other with strings. Absolutely terrible service, terrible reception everywhere, and I wasn't told everything about the features I was signing up for when I included them (insurance). As far as the whole iPhone comparison is concerned, why are the Apple fanboys getting their panties in a bunch? Because the iPhone is the first ever device to include touch controls? No, that can't be it... Because it does so much more than other phones have ever dreamed to accomplsih? No, that's not right either... Oh yea, cuz they're Apple ******. So what if a competitor comes out with something similar. Are sedans, coupes, and trucks truly that much different from each other? 4 tires, steering wheel, engine, and hopefully a radio. Rarely have we seen a product truly "kill" another product (VHS vs Betamax, HD-DVD vs Blu-Ray), but why can't phones compete with each other? Hell, even Apple ripped off some ideas. I'm not saying MSoft is any better, but didn't Xerox create the first OS? That's right, they did! And as far as the OS X being so awesome, wasn't it hacked in a few minutes on the second day of a certain contest? I'm done with my rant. Let Spring and Samsung do their thing, they won't take away from you Apple lovin' at all, I promise.
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by the_smurf April 4, 2008 6:53 PM PDT
I've been a Sprint customer for six years. In my experience, Sprint has the best coverage in Kansas City (which just happens to be Sprint HQ).

Over the last two years, Sprint has had the best value in the super-cellular industry (ie Sprint, VZN, AT&T, and T-Mobile)... and their phone selection isn't nearly as bad as it used to be. (See: HTC Touch, Samsung m520, Katana DLX)

I hope this new CEO can tame the beast, and turn Sprint profitable again. His advertising and super-agressive business tactics appear to be steering the company in the right direction.

This phone looks great, but I'm going to have to try it myself before I decide to replace my WinMo HTC Touch.
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by glen engelmann April 4, 2008 8:13 PM PDT
almost a balanced article... why not also point out what the iPhone has that the instinct doesn't? besides multitouch. screen resolution? screen size? memory capacity? operating system? etc...
by the way... the iphone was introduced in january (6 months before selling) and it worked flawlessly. the instinct comes out in 2 months and it is still glitchy?... hmmm....
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by aerosky1229 April 4, 2008 9:00 PM PDT
Samsung is not trying to compete against IPhone with this new Instinct phone. In South Korea, two major cell phone brands LG and Samsung released two touch screen phones called Full Internet Browsing phone and Haptic phone, respectively. The phone Instinct was released in the United States to gain some profits, not to dominate the cell phone market here. In fact, the phones that Americans get are quite different and older versions of what South Koreans. In return, though, South Koreans need to buy the phones at somewhat more expensive price than out-of-country people do. If Samsung decided to focus on the research and development on mobile electronic, maybe Samsung can come up with an iPhone killer. But the company currently has some other problems, and most of research money is now spending on the semiconductor business. But if you are interested in the new Haptic phone released in South Korea, you should checkout this video presentation from Youtube:
http://www.youtube.com/watch?v=YZIHmbnnH9I
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