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March 11, 2009 1:38 PM PDT

Is Apple wrong about Shuffle earbud compatibility?

by Donald Bell

While ordering Apple's new iPod Shuffle online, a strange thing happened as I was checking out: Apple recommended some headphones to me that seemed incompatible with the Shuffle. The way I understand it, the latest third-generation iPod Shuffle has migrated all of its playback controls to a remote on the headphone cable, which means that replacement headphones will need to include a similar remote in order to function properly. Sure, you can probably get away with plugging any pair of headphones into the new Shuffle, but if you want control over volume, pause, and skip, you'll need something a little more specialized.

Image of Apple Store checkout.

If you're buying the new Shuffle, think twice before upgrading those headphones.

(Credit: CNET Networks/CBS Interactive)

So then why is Apple saying that some of its basic headphone models are Shuffle 3G compatible? For instance, I'm pretty sure these Nike Sport Flow headphones Apple recommends don't include an in-line remote, but the compatibility chart at the bottom includes an icon specifically for the third-gen Shuffle. Same goes for these JVC headphones, which are also labeled as compatible.

The Apple Store is listing some headphones as compatible with the third-generation Shuffle, even though they lack the necessary controls.

I'll give Apple the benefit of the doubt and chalk this up to mislabeling (tell me if I'm missing something), but for the time being, I think the Apple Store may be misleading people into thinking there are plenty of third-party headphone upgrades for the new Shuffle. Not true. Plenty of manufacturers have made iPhone-compatible headphones, but those models don't include a volume remote, since the iPhone doesn't support remote volume control. Without in-line volume control on your headphones, there's no way to adjust volume on the new iPod Shuffle.

Donald Bell is CNET Reviews' senior editor for MP3 players and portable audio, and one half of the MP3 Insider blog and weekly podcast. He also likes getting his hands dirty with digital audio tools for musicians and DJs.
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Add a Comment (Log in or register) Showing 1 of 2 pages (43 Comments)
by francissawyer March 11, 2009 2:41 PM PDT
This design confirms the downward slide Apple entered with their glossy laptop screens, non-removable phone and laptop batteries, the defective headphone jack on the original iPhone, the removal of FireWire from the MacBook...

How detached from reality can Apple be? who was complaining that the Shuffle needed to be SMALLER, especially at the expense of all controls and the ability to use real headphone that we already own!

Earbuds are garbage. We could accept that disposable crap with iPods when you could plug in legitimate headphones. But now Apple FORCES you to use garbage-quality earbuds. Hello, Apple: people RUN with the Shuffle, meaning they might use sports headphones of some kind.

APPLE DESIGN = OVER
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by airmikee March 11, 2009 3:50 PM PDT
And yet Apple continues to sell millions of products every year, even after supposedly bad design issues.

Something tells me that it's the nerdy techs that are disconnected from reality, and Apple's got their pulse right where it needs to be.
by seven7dust March 11, 2009 4:13 PM PDT
Apple has never been techie friendly
They alwasy cater to the Masses
which is why I Hate Love their products
Glossy screen I don't mind, Firewire I don't care
Removable battery is again a not much of a problem especially since it has 1000 recharge cycles
but headphones r where I draw the Line
if Apple were smart they could have made it into a adapter like how Nokia does with their N series Phones !
by Draxon March 11, 2009 4:28 PM PDT
First of all they are not FORCING you to do anything, there is a simple solution get your panties out of a bunch and DON"T BUY IT. There done. Its that simple if you don't like the new shuffle don't buy it.

Second of all if you weren't totally clueless you would realize APPLE STILL SELLS THE OLD VERSION, yes that's right they still sell the old version so all they have done is given people a choice. Personally I'm not a big fan of ear buds, so if I were to buy a shuffle today I'd buy one of the second gen shuffle's and if for some reason I didn't like the colors on the second gen shuffle i'd buy a sandisk clip. my point is they are forcing nothing they are offering a new choice while still selling the old one.

They have done nothing to force anything on you, its ok you can calm down now.
by ZetaZeta_ March 11, 2009 4:29 PM PDT
No one is gagging you, tying you up, and forcing you to purchase a new iPod Shuffle.
by izimbra March 11, 2009 4:52 PM PDT
I have my reservations about whether this product was a good idea, but it's worth pointing out that Apple *added* this model to the iPod Shuffle line. It did not replace the prior Shuffle with this one; rather, the two are sold side-by-side. As a result, it isn't really "forcing" you to use its headphones. Rather, it's giving you an option of two different products, presumably intended for two different types of users.
by Tech Diva XXX March 11, 2009 5:29 PM PDT
I agree that making you control the Shuffle with their earphones is not a good idea consumer-wise unless you have absolutely no earphones whatsoever. This smacks of forcing a lack of choice for earphones, if you want to use the new Shuffle. You have to give up your good earphones and use the included ones, and we all know the ones in the box are crap sounding. You can't pay me to use the standard Apple earphones. If you don't already own the $79 Apple in ears which should be compatible, I suggest waiting for 3rd party vendors to release an adapter so you can use your OWN headphones. However if the price of the adapter is too high, it may not even be worth it to get this version.
by make_or_break March 12, 2009 6:58 AM PDT
izimbra states: "...As a result, it isn't really "forcing" you to use its headphones..."

Yes it is. Apple isn't forcing anyone to BUY the new Shuffle, but once someone does you have ZERO options other than using Apple's own ear gear. That seems to fit pretty well with the definition of 'forcing'.
by Renegade Knight March 12, 2009 7:34 AM PDT
@airmikee

If they dont' cater to their market they will lose share. Reccomending headphones (face it Apple's market includes folks who "just don't want to mess with it" because it's like totally complicated euuuuuwwww) that don't work to people who can't figure out why...

Not a winning recipie.
by tcr071 March 12, 2009 10:46 AM PDT
Oh please. The 1,000 recharge cycles is the biggest line of BS I have read from Apple in a long time. Sad thing it will take a LONG time to reach the 1,000 recharge cycles only to find out that your battery is just about worthless before you got 75% of the way there.

Same thing with the 8 hour battery life claim. I havent seen one review that managed over 5 and a half hours. I can presume Apple will overplay all information by 25% I guess.
by March 12, 2009 11:58 AM PDT
Even though apple is offering the previous shuffle, you have to remember those ONLY come in 1gb versions. So are they forcing this new shuffle on you, no. But they are offering 4x the capacity of the old one which is a little enticing if you think about it...
See more comment replies
by jefflac March 11, 2009 3:12 PM PDT
I agree with the above comment.

However, this post is mis-leading - Apple is simply stating that "Customers also bought". It's a simple algorithm- customers had this and this in their cart. This is no different from going to Amazon and saying: "I can't believe I bought this Mac and it recommended PC software!" Well, if other customers bought it - you're going to see it as "recommended".
Reply to this comment
by jordo37 March 11, 2009 3:49 PM PDT
If you look beyond the first graphic and read the story, you'll see that the author was actually talking about the pages for the headphones, which he accessed via the recommendation, that say these headphones are compatible with the new shuffle (see second graphic).
by waynemarcus67 March 11, 2009 3:20 PM PDT
I don't understand why Apple would force people to use their standard earbuds especially when they are so uncomfortable. There is a way around this. I'm not an audiophile however I enjoy my comfort. I use the standard iPod earbuds but I had custom molds taken of my ears so that my iPod earbuds snap into these molds and then I put the mold into my ear which fits perfectly. There isn't anything more comfortable then a custom mold. I purchased the iPod attachments at Earsound. www.earsound.com An unintended benefit is that I was able to use my custom mold with my cell phone's hands free device. Hope this helps.
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by jakep_82 March 12, 2009 10:23 AM PDT
You honestly paid $139 for custom molds to hold the stock iPod earbuds? The stock earbuds Apple gives you are absolutely HORRIBLE! That money would be much better spent on new in-ear phones that actually provide good sound quality and are almost as comfortable. Spending that kind of money on stock earbuds is beyond ridiculous.
by March 11, 2009 3:20 PM PDT
First, its a product that dropped today on a website that uses algorithms to "suggest" what others may have bought so this is a bunk story. Second, I think its actually a pretty cool idea. If one doesn't like it, one doesn't have to buy it. Simple. there are plenty of other devices out there.
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by March 11, 2009 3:33 PM PDT
I think this will be a huge hit with the exercise crowd. Finally we don't have to fumble for the controls. The controls should be accessible to all.
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by iPhoneUser March 11, 2009 3:47 PM PDT
...except if you curse Apple's earbuds for being cheap pieces of crap that don't fit properly. and workout crowd? you've obviously never tried jogging or working out with Apple's earbuds. one bead of sweat and they pop right out. plus the sound quality is complete crap compared with bose, sony, or even jensen for that matter.
by izimbra March 11, 2009 4:57 PM PDT
To iPhoneUser, above, do you really think that makers of sports headphones will ignore the opportunity to make headphones for this product? If anything, it seems probable that Apple's strategy might have been prompted in part in order to revive the flat profits of accessory makers. After all, it has a huge stake in their success.
by tcr071 March 12, 2009 10:41 PM PDT
I can't think of many things that are more annoying than jogging or working out and you headphones are dangling in front of you because one of the wires is weighted. How fun. I am sure the exercise crowd is looking forward to that.

After all, the 2nd generation iPod shuffle was way too heavy at .5 grams to carry around.
by lavern March 27, 2009 7:14 AM PDT
are you out of your mind. I would never use those earbuds for working out
by iPhoneUser March 11, 2009 3:44 PM PDT
Apple's stance on earbuds is a complete microcosm of their entire business and design model: we build it, you buy it and if you don't like it, don't buy it we don't care. For a while this attitude worked out as they were a smaller, lesser known company and catered to people wanting something different. But geezus, we're talking about earbuds here. Why does Apple even bother with the expense of manufacturing them when they're junk anyway? It has to be more profitable for Apple to just put standard 3.5mm audio outputs on all their devices and stop shipping earbuds with all their stuff period. You can't tell me Apple makes more money selling aftermarket earbuds to people than they'd save by simply having nothing to do with earbuds or headphones. That's the only time they'd see revenue from earbud sales as they're obviously wrapped into the cost of the device you purchase.

Your earbuds suck Apple - I for one have two different sized ear cavities so day 1 of my first iPod experience involved me going back to the store to buy a decent set of customizable earbuds. And I haven't even touched on the shoddy sound quality you get from those crappy buds.
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by dingleberrygr March 11, 2009 3:46 PM PDT
that's pretty dumb that there is no headphone jack on the remote. I'd be a lot more up-in-arms over that than an overlooked update to the website.
Reply to this comment
by iPhoneUser March 11, 2009 3:50 PM PDT
this is a classic case of cnet drawing you in with a topical headline only to dismay you with a piece of journalistic fluff that my 5 yr old could write. i wonder what's worse, being cnet knowing you pay for this crap, or being donald bell, a SENIOR EDITOR for mp3 players, and knowing your face and name is forever attached to a complete waste of time. man, it must be slow days over at cnet these days...
by audiodonald March 11, 2009 4:16 PM PDT
It's pretty good being Donald Bell, actually. How exactly was this piece misleading or fluff, iPhoneUser? I posed a hypothesis, offered evidence to support my hypothesis, and did my best to help prevent people from buying headphones that wouldn't work with the new Shuffle, in spite of Apple's endorsement.
by AtHomeDad March 12, 2009 10:55 AM PDT
@iPhoneUser

I'd hate to be the one sitting next to your cubicle. I read through most of your posts and not a single one was anywhere near positive or helpful. Seriously. Cheer up, man.

Don't even bother with people like this Bell. Not at least until he has something to say that isn't a complete flaming of someone or something.
by Michael Labay March 11, 2009 3:49 PM PDT
this comes too late for me. Although I like my ipod, I bought a Sansa Clip 4 GB w/FM radio for a family member this past christmas. 59 dollars, uses any headphones, has a cool iridescent blue OLED display, and is small enough....almost too small for human hands. Easy to just drag music onto it just like a flash drive. No datamining software required.
Reply to this comment
by Christopher Nice March 11, 2009 3:49 PM PDT
Apple has already stated they will be selling a remote for the Shuffle that allows third party headphones to be used. Probably similar to the Belkin (or other parties) adapters for the original iPhone.
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by iPhoneUser March 11, 2009 3:53 PM PDT
typical Apple - oh, we'll let you use your 3rd party stuff, we just need to make this peripheral you'll need to purchase for $50 and you'll be all set. over $100 now (assuming said remote will cost more than $29) and still no led display, no real technological advances other than shrinking it. god this economy really blows.
by jinx101a March 11, 2009 4:16 PM PDT
You have to have a extra component just to charge the darn iPod touch, does it surprise anybody that they're going to nickel and dime you to be able to use 3rd party headphones? Apple doesn't want you doing ANYTHING with your device unless they get a cut on it. Typical.
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by karamsetty March 11, 2009 4:31 PM PDT
How can you plug in this new shuffle into a car's audio system? What controls the play/pause and skip in this case?
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by b3baby March 11, 2009 5:14 PM PDT
YES THEY'RE WRONG! I can't tell you how many times I've gone on vacation with my phone, but forgotten headphones, and so buy the cheapest pair I can. And not only do Apple's earbuds not stay in very well during exercise like running, mine have shorted out from the sweat as well, so I like to use one of my crappy pair at the gym so I don't ruin better ones. There's really several reasons, and while an adapter could work, it would certainly make the cost of that Trident Gum stick of a player well over a hundred dollars. I'll bet the adapter is 30 minimum.
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by ff424 March 11, 2009 5:22 PM PDT
The new shuffle has a couple of positives: 4GB capacity and multiple playlists. Compared to my current Shuffle, though, I'd bet that the usability will likely prove to be a few steps backwards, especially for runners...
-Getting a grip on those tiny wired controls will probably be quite annoying as the wire whips around and about your head.
-The buttons are too small to easily grip with sweaty fingers.
-They're likely much less durable than the larger controls on the older shuffle. And when they break you'll have to buy new headphones.
-You now need to press TWICE to advance each individual track.
-Some runners (like me) prefer to wear their headphones so that the wire goes down the back and around the side (keeps the wires out of the way) -- can't do that if the controls are on the wire.
-Adding access to multiple playlists is a nice idea, but with the current buttons-on-earbud wire approach it adds an extra layer of complexity to the button press scheme.
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by wvivz March 12, 2009 7:00 AM PDT
this is just a small issue, there is nothing wrong with them saying that. Apple probably has it automatically say that they are compatible because technically they are compatible. Its a small misunderstand and illproper generalization in my eyes. Dont worry, third party companies like JVC, Sony, and others will make headphones with the buttons on the wire for the 3rd generation iPod. You guys just need to be paitent for about a couple of weeks. Dont Cry my iPod Lovers!
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by dunkinmike1 March 12, 2009 8:35 AM PDT
apple stated that they would be making an adapter for people that want to use there existing headphones.
Voiceover is brilliant.
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by tcr071 March 12, 2009 10:03 AM PDT
Ah, yes. The second generation shuffle was clearly too large and too heavy at half of a gram and it was much too inconvenient to press the buttons on the device to skip tracks, pause, or raise the volume. Who DOESN'T want Apple proprietary headphones with a heavy adapter swinging in their face when they try to work out?

Apple clearly designed this device with their loyal shuffle customers in mind.
Reply to this comment
by March 12, 2009 1:25 PM PDT
wait... iphone doesn't support volume controls?

i thought the new apple headphones with volume control worked on it...?
Reply to this comment
by thinkthenspeak March 12, 2009 4:22 PM PDT
ATTENTION, certifiable LOSERS. Get a ZUNE.
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by abundantsnotbob March 12, 2009 8:26 PM PDT
The 4GB model is only $20 more on the Zune website!
by cynicselectant March 12, 2009 7:41 PM PDT
its non-competitive and obvious that they are trying to control the market, they're doing this recently with the new iphone jailbreak spaz attack that they're having as well as this, coupled in with the new gen ipods being non-compatable with almost all of the older peripherals you might have owned.

Anyone defending this must ask whether they are defending the product or the company, because it's obvious that there are some design flaws with this product that should have been forseen during development.
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by abundantsnotbob March 12, 2009 8:25 PM PDT
If you connected a headphone splitter, could you plug in different headphones, and still be able to control this? I think that the 1st and 2nd gen iPod shuffles are better than this.
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MP3 Insider is a blog and weekly podcast created by CNET's MP3 technology experts, Donald Bell and Jasmine France. Each week, Jasmine and Donald discuss the latest digital music (and video) news, hardware, software, and media services, and address reader calls and e-mail. Send us e-mail at mp3insider@cnet.com or call us at 1-800-720-CNET (2638) and be a part of the show.

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