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June 15, 2009 2:51 PM PDT

Fixing a cracked iPod Touch screen

by Donald Bell

The iPod Touch is one of the sleekest, most advanced portable media players on the planet. Unfortunately, it's also one of the most fragile. With one side covered entirely by a thin pane of glass, a single careless drop is enough to turn the iPod Touch into nothing more than an expensive paperweight.

To protect your investment, Apple offers a one-year, limited warranty on its iPods, with the option to buy an extended Apple Care warranty. But on the day CNET Associate Editor Antuan Goodwin dropped his first-generation iPod Touch face-down in a parking lot, he was out of warranty and out of luck.

A cracked iPod or iPhone screen is really a lose-lose proposition: you either pay someone upwards of $100 to repair it, or shell out for a new one. To Antuan's relief, I offered a third, less expensive option: DIY repair.

I had some experience replacing iPod batteries and messing with electronics, so I offered to do the iPod repair myself, so long as Antuan understood there was a good chance I would irreparably mangle his iPod. I found the replacement glass on iFixit.com for $50, along with detailed, step-by-step instructions on the repair.

I won't lie to you: the repair wasn't easy. iFixit correctly cautions that the repair is "Very Difficult," involving lots of delicate parts, and, at one stage, requiring a hair dryer and an oven mitt to remove adhesive from the iPod's metal frame. What iFixit doesn't tell you is how fascinating it is to crack open this remarkable and densely packed little gadget, or the satisfaction of repairing your own stuff.

To inspire others who may be considering a similar repair, I've put together a video and slideshow featuring some highlights of the repair.

Donald Bell is CNET Reviews' senior editor for MP3 players and portable audio, and one half of the MP3 Insider blog and weekly podcast. He also likes getting his hands dirty with digital audio tools for musicians and DJs.
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Add a Comment (Log in or register) (30 Comments)
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by cesarmsouza June 15, 2009 5:38 PM PDT
You Guys at Cnet Are The Best.
I Love Gadgets, and This site either.
Reply to this comment
by baggyguy1218 June 15, 2009 8:34 PM PDT
cool...
Reply to this comment
by June 15, 2009 9:00 PM PDT
Nice job mate! Fyi, that close-up of the logic board is of a broken one:)
Reply to this comment
by audiodonald June 15, 2009 10:22 PM PDT
Not sure what you mean. I'm surprised as anyone that I didn't break anything, but lo and behold, everything worked out without incident. I think what you're noticing in the photo is the adhesive around the edge used to keep the logic board in place (along with four screws--which is a little overkill). Adhesive was used in just about every layer of the Touch, requiring a lot of gentle shimmying to pry things apart.
by June 15, 2009 10:48 PM PDT
On picture number 4, the logic board is only connected to the board that houses the home button by one ribbon. There is actually two that connect those pieces. I watched the video again and you did not break that ribbon. In fact you did an awesome job! But people might get confused by the picture you used.
Reply to this comment
by mbenedict June 16, 2009 11:12 AM PDT
AppleCare does NOT protect against accidental damage (unlike extended warranties from other manufacturers such as Dell.) Many people purchase AppleCare "to protect their investment" but never read the fine print.

So the fact that Antuan's iPod Touch was out of warranty is unfortunately irrelevant -- Apple would not have fixed the iPod under AppleCare warranty in any case.
Reply to this comment
by play7 June 17, 2009 3:28 AM PDT
Hum.....thats strange always through Apple sellers of protection plans tells this to people buying the units? Are you sure? always was told tha it was under and conditoons Apple would replace it......
by mbenedict June 17, 2009 4:06 AM PDT
No. AppleCare is an expensive service that ONLY covers manufacturing defects (that shouldn't have been there to begin with!!) AppleCare does NOT cover accidental damage, wear and tear. (except for some allowance to the iPod battery), etc. AppleCare is NOT like extended warranties from Asus, Dell, etc., which provides a comprehensive form of damage insurance.

Of course, because Apple uses non-standard parts, you're pretty much "forced" to buy AppleCare because any defect will cost you a lot of money to fix. Consider it part of the Apple Tax.

From AppleCare_Protect_Plan_NA_en.pdf:

AppleCare Protection Plan
AppleCare Protection Plan for iPod
AppleCare Protection Plan for Apple Display
AppleCare Protection Plan for Apple TV

b. LIMITATIONS. The Plan does not cover:
[...]
(ii) Damage to the Covered Equipment caused by accident, abuse, neglect, misuse (including faulty
installation, repair, or maintenance by anyone other than Apple or an Apple Authorized Service
Provider)
[...]

http://www.apple.com/legal/applecare/appgeos.html
by b_baggins June 17, 2009 8:25 AM PDT
@mbenedict,

No extended warranty covers damage caused by accident, abuse, neglect or misuse. But, of course, you already knew that.

Also, get your story straight. Is it "Apple rips you off by charging a premium when they use the same parts as everyone else," or "Apple locks you into their warranties by using custom parts that no one else does."

I recommend you go back to troll school.
by mishani June 17, 2009 1:44 PM PDT
Some do cover accidental damage - Ritz Camera specifially advertised that if your camera is damaged for whatever reason, you can have it repaired or replaced free of charge. I think Costco and some others claimed similar protection.
by Heathie89 June 16, 2009 12:05 PM PDT
http://www.ifixit.com/Guide/Browse/iPod_Touch
Reply to this comment
by June 16, 2009 5:27 PM PDT
I performed a similiar repair on my iPhone 3G. I found the parts on eBay and used a hair dryer to melt the adhesive. The job took less than an hour and saved me close to $200 bucks compared to the quote I got from my friends at the Genius Bar. Now I'm up and running and ready for my 3.0 upgrade.
Reply to this comment
by abundantsnotbob June 16, 2009 6:45 PM PDT
$50 for the glass piece only? I would leave it cracked if it still worked. You said you replaced the screen, but it looked like just the glass piece. Is it possible to do this with a second gen? Interesting video anyways.
Reply to this comment
by b_baggins June 17, 2009 8:28 AM PDT
It's not just a piece of glass. The Touch uses capacitive touch technology, measuring where you finger is by reading a change in voltage across the glass. Most touchscreen devices use resistive technology, locating your finger by measuring where you are pressing on a flexible piece of plastic.
by jmonty--2008 July 9, 2009 6:18 PM PDT
True, not just a piece of glass but not the screen either. The replaced item does not produce light. I'd say that it is just a fancy, expensive piece of glass.

I'd be curious to know how well the final result really worked. Did it work exactly like it did new, or what?
by InkyRed June 16, 2009 7:46 PM PDT
Holy Crap is right. If i was Antwan though (not knowing you'd try to fix it up) i would've been like..THANKS FOR BUYING ME A NEW IPOD DONNY! wow, nice guy! 1.5 hours!!
Reply to this comment
by Heathie89 June 18, 2009 10:46 AM PDT
I changed my iPod Video 30GB battery and upgraded to a 80GB hard drive on my own 1 year ago. It works perfectly. :D
by ivandrago June 16, 2009 9:09 PM PDT
That's Apple's greatest nightmare. An Apple user fixing "anything" by themselves. Please let us take care of you! Change a battery? Nonsense! Give it to a genius so we can unsolder it for you.
Reply to this comment
by Heathie89 June 18, 2009 10:47 AM PDT
I changed my iPod Video 30GB battery and upgraded to a 80GB hard drive on my own 1 year ago. It works perfectly. :D
by play7 June 17, 2009 3:18 AM PDT
a hair drier??????????. What about if the old glue doesnt work?
Reply to this comment
by  Brian June 17, 2009 5:20 PM PDT
Donald, you are amazing, but considering the cost of materials and the very delicate nature, I'd rather pay Apple to repair it.

But I have some insider info on how that process works.

What they do is swap your iPod Touch with a brand new one.

If it's out of warranty, I am not certain if that would be the case.
Reply to this comment
by poohma June 22, 2009 10:06 AM PDT
It isn't brand new. They give you a refurb if your unit is more than six minutes out of the box. Out of warranty=SOL or going the DIY route.
by canberra_photographer June 21, 2009 7:24 AM PDT
Applecare does not cover accidental damage anyway, no warranty does.
Reply to this comment
by dodgeman007 June 21, 2009 7:46 AM PDT
WRONG, there are many warranties that you can buy which cover among many other things accidental damage and theft. perfect example is cell phone insurance. i can throw my phone against a wall until it falls appart and get a new one for 50-100 bucks.
by poohma June 22, 2009 10:09 AM PDT
As others have said, most other items DO replace damaged items. One can even buy an extended warranty for a lot less than what Apple gets for their AppleCare rip-off. My daughter's camera has one and I paid a whopping $9.95 for the warranty. I carry the camera to the nearest store and they give me a new one (or one of equal value should the current one go out of production).
by cheinonen June 22, 2009 7:50 AM PDT
I cracked the glass on my iPhone 3G a couple weeks ago and the Apple Warranty does not cover the damage from dropping it of course. However, considering the cost of replacement parts, and the difficulty of doing the repair myself, I elected to let the Apple Store fix it. It was $200 to replace it, and it took under 30 minutes from arriving to leaving the store with it working perfectly again.
Reply to this comment
by GoBlue25 June 22, 2009 2:25 PM PDT
I've got a guy that fixes them (and iPhone screens too) for $70 in detroit. I'd rather leave it to him than risk wrecking the thing.
Reply to this comment
by July 3, 2009 1:58 PM PDT
how long does the glass glue take to melt
does the glue still stick when you put it back together, like under the logic board and stuff
and if not what glue should i use because model glue will melt any plastic components
what happens to the home button
Reply to this comment
by July 10, 2009 8:41 PM PDT
i tried it now my wifi wont work
no signal
in settings it wont even let me go to the wifi menu
just says nio wifi
Reply to this comment
by poddropper August 16, 2009 6:57 PM PDT
Is there a real-time version of thsi video available somewhere?
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MP3 Insider is a blog and weekly podcast created by CNET's MP3 technology experts, Donald Bell and Jasmine France. Each week, Jasmine and Donald discuss the latest digital music (and video) news, hardware, software, and media services, and address reader calls and e-mail. Send us e-mail at mp3insider@cnet.com or call us at 1-800-720-CNET (2638) and be a part of the show.

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Donald Bell Donald Bell is an electronic musician, a veteran record store employee, and a fearless hardware hacker. He's also CNET's Senior Editor for MP3 and digital audio.
Jasmine France Jasmine France is CNET's resident digital audio doyenne, writing and editing product reviews, crave blogs, and feature stories on all things MP3. And if you need advice on headphones, she's your girl.

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