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September 2, 2009 11:00 AM PDT

Welcome to the new MacFixIt on CNET!

by CNET staff
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We've moved! As you've probably noticed, the site looks somewhat different today. We've officially moved over to a new home in CNET that will allow us greater flexibility and give us access to an amazing new pool of Mac content and resources.

The site may look different, but you'll find the same Mac tips and troubleshooting help on these pages. In addition, this move means positive developments for MacFixIt, including:

  • Easier access to the CNET's full breadth of Apple coverage;
  • Embedded video access;
  • Greater frequency of multimedia content, including more screenshots;
  • More reviews and news on Mac applications; and
  • Its free!

We're still in the process of moving some of our older content over to the new site, but it will all be available tomorrow. You may also notice that the posts don't show any comments from the old site yet. Those won't make it over for a week or so, but they will be available soon.

Also keep in mind that while we hope for the transition to be smooth, there may be some errors in the transition. We will try to tackle them as fast as possible, but erroneous posts may crop up here and there while we migrate the old content to the new site. Meanwhile, feel free to post comments on the current articles. We look forward to reading and responding to them.

Here are some links you may want to bookmark:

If you don't yet have a CNET account, you'll want to set one up by clicking on the "join CNET" logo in the upper-right corner of this page. If you were a registered user of MacFixIt previously, you can use the same login on this site. Once you're logged in, you can provide your feedback in the comments section here or on any MacFixIt post. We hope you enjoy the new site!

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MacFixIt Answers
Add a Comment (Log in or register) Showing 1 of 3 pages (114 Comments)
by verhouze September 2, 2009 12:54 PM PDT
This page is too wide. Get a web designer in here please.
Reply to this comment
by tkessler September 2, 2009 2:31 PM PDT
It's not much wider than the previous MacFixIt website. What size/resolution monitor are you using?
by Kevin M. Dean September 2, 2009 6:00 PM PDT
The browser safe width for a 1024 wide display (still around 30% of users) is generally around 955. This site is 982 wide, so for some this may be a problem.
by sallid September 3, 2009 6:12 PM PDT
Even the W3C states 1024 x 768 is the most common monitor resolution. The percentage of Internet user's with a monitor displaying a resolution of 1024 x 768 or above is greater than 50%. CNET's website meets modern requirements.

"At this point in time, the most prevalent display is 1024 x 768 and about 15-17 inches diagonally." --- W3C

See "Formula 1: Small Safe Area for Web Content"
http://www.w3.org/TR/WCAG-TECHS/G176.html
by Avi Learner September 2, 2009 1:47 PM PDT
Looks a lot like a Wordpress BLOG. Which I host and am having a great deal of trouble with. Hope you guys fair better
Reply to this comment
by tkessler September 2, 2009 2:32 PM PDT
We're hoping. :) It seems to be working well so far, but it is quite different than the old system so it will take a few days to get things adjusted and working properly.
by dbhaun30 September 2, 2009 3:37 PM PDT
Hook up the redirect at http://www.macfixit.com/
Reply to this comment
by tkessler September 2, 2009 5:14 PM PDT
Done! While it said "in the afternoon", perhaps we should have been clearer and mentioned that was "Pacific Time".
by Macnologist September 2, 2009 3:40 PM PDT
Whose bright idea was it to move a Mac support site DAYS after a major Mac OS release??

Can we expect CNET/CBS to ignore what is happening in our world just so they can cross off an item on a spreadsheet to keep upper management happy?

Part of the reason I browse grass roots sites like the former MacFixIt was to cut out the corporate influence and get the raw information I need to support my users without fear of losing a sponsor or how the stock price of the parent company could be affected. Neither of which help fix an iWeb bug or teach me how to authenticate to an ISA server via a users AD password, or any other technical problem so many people rely on to help themselves or others whom they support.

Please don't turn my fear into a reality. Keep the information coming, the interaction with users high, and continue to make this a community rather than a news source. Let's try to focus on the "interactive" part of "CBS Interactive" as this is where solutions are born - not just reported.

So far you have already lost one major Mac author and are switching sites at an inappropriate time. Neither are positive signs that management knows what they are doing - but I shall wait and see for now if this turns into CNET's folly.
Reply to this comment
by cnet.aaron September 2, 2009 4:12 PM PDT
Unfortunately, our launch date was set long before we knew the release date for Snow Leopard. As you probably know, the news of the 10.6 release came out on Monday the 24th, just a few days before the official release on Friday the 28th. Thankfully, all our Snow Leopard coverage is taking place on the new site, and our regular editors Joe and Topher are here to answer your questions.

As for the quality of the content and our interactions with users, we're always trying to improve those across the board. One of the new ways we're doing this is by communicating with users on Twitter, answering questions and offering general feedback. Our goal is to provide a truly valuable resource for the community, and we're always looking for new ways to reach out to users.

Moving under the CNET header won't change the type of reporting we provide. If anything, it will improve our coverage by giving us access to a wealth of new resources. If you have suggestions for how we can improve, please let us know. We appreciate your feedback and support, and hope you'll continue to visit the site.
by tkessler September 2, 2009 4:19 PM PDT
Mac OS X Snow Leopard was released much earlier than anticipated. The plans for the site move were in the works for months, and finally got things rolling on a schedule with a set date, even before rumors of the August 28th Snow Leopard release had been published. It was anyone's guess when Snow Leopard would be released, and while getting the new site running before the release would have been optimal, we are still able to report on it and now bring more enhanced content about it to our readers.

As far as the site goes, it is still run and edited by the same people: myself, Joe, and Aaron, along with a couple of other overseeing editors. We're dedicated to the same content that's been on the previous site, and with this change are only looking forward to enhancing the current content of MacFixIt, not substitute it for something else. Granted it may feel from a user perspective that CNET has "taken over" and enveloped MacFixIt, but in reality while it may look like the rest of CNET, MacFixIt is still the same as it was.

We are trying to reach out to more people, incorporating social networks like Twitter and the CNET forums into our routine, and replying to comments. I personally bring a lot of the comments into other posts of mine, and hope to increase this as time goes on, bringing a lot more dialogue into MacFixIt. Much of what we're trying is experimental, but items such as the "MacFixIt Answers" postings seem to have caught on and been popular. We hope to keep those around.

I am hoping to make the content of this site relevant to Mac users, and not be just a "flashy CNET site", but also not have it be a bland "Problem --> Fix" set of issues with OS X. As with any dialogue-based site, I hope to bring more to the site, including opinions, reviews, and Mac news, which I'd like to see bolster the discussion and reader participation.

As far as Ted Landau's departure, while he has contributed a monthly article, for the past year or two the content of MacFixIt has been from other authors, such as myself and Joe. Ted's last article was officially his last formal contribution to MacFixIt, but his contributions otherwise have been minimal. He has been working at his other projects and not been an active author at MacFixIt for some time now.

-Topher
by SamNBerry September 2, 2009 4:51 PM PDT
Whaaaaa I wamt my bomb back
Reply to this comment
by tkessler September 2, 2009 5:16 PM PDT
We've wondered about that, and part of the move was to remove the bomb because it did not seem too relevant to the Mac or troubleshooting. Perhaps if there is interest we will consider bringing it back, but please comment on this.
by danwarne September 2, 2009 8:26 PM PDT
tkessler: not that it really matters, but it seems you're a bit lacking in Mac history...
http://en.wikipedia.org/wiki/Bomb_%28symbol%29

(P.S. couldn't reply to your message directly as there is not a "reply to this comment" option on second-level messages.
by cnet.aaron September 2, 2009 8:36 PM PDT
We all understand the significance of the bomb from a historical perspective. But Topher is right...in today's bombless OS X world, the symbol is much less relevant. In fact, it even says so on the wikipedia page: "The bomb symbol is not used in Mac OS X."
by ermanno.polli September 2, 2009 11:09 PM PDT
@aaron: Wikipedia is right, but you said in the beginning: "We all understand the significance of the bomb from a historical perspective".
That's the point! Just for what it has meant historically, it HAS to be the logo of MacFixIt.
by geomac September 3, 2009 12:40 AM PDT
Maybe it was removed for national security reasons. I'm glad I got a screen shot of it before it was dealt with by the bomb sqaud. :)
by Dorvaldude1 September 3, 2009 1:01 AM PDT
I was never too happy with the Bomb logo because it implied to me that Macs have a tendency to blow up. A wrench and a screwdriver send a much better message.
by tkessler September 3, 2009 8:13 AM PDT
@Dorvaldude1 This is the reason. Sure the bomb was part of system messages; however, when trying to fix things it seems more appropriate to have "fixing" tools such as screwdrivers and wrenches as your icon, not a big old bomb. Perhaps we can consider an icon at some point that has a bomb morph into a happy Mac, but that would be sometime down the road. We have not disregarded the previous symbol, we're just trying something new for now.
by rsharber September 2, 2009 5:36 PM PDT
it would be so nice to have the old MacFixit site back. It became a welcome sight to many of us, many of us who dont like change, and with Ted not here it just makes me think of a windows themed site. If this is progress I would much rather see it stop. Sorry, just my 2 cents worth. I just miss the old site already
Reply to this comment
by tkessler September 2, 2009 5:44 PM PDT
The old site was simple and to the point; however, it was very limited. We would get frequent comments on how out-of-date it was, and have looked forward to this update for a while. We hope those who were fond of the previous layout can learn to appreciate the new one. It's not much different, but does offer a number of additional options, both to the writers and to the readers.
by bklutch September 2, 2009 5:54 PM PDT
We loved the old site precisely because it was what we needed: Mac FIX it. Now it clearly is no more. Where are the articles from this morning? The comments/discussions? The HOME link does not take us to MacFixit, but to CNET. There are links for MP3's, laptops (NOT MacBooks!), but I can't find what I need. I also miss the old site. I'll start reading this site regularly when I give up cooking at home and start eating all my food at the local fast-food joint.
by bklutch September 2, 2009 5:48 PM PDT
Nooooooooooooo!

This was the only site I read faithfully every day for the past 4 or 5 years. I have always avoided the PC-centric and biased coverage of CNET, and loved Ted Landau's gritty, always helpful, never corporate-pretentious MacFixit. (Although, to be fair, in the past several months its content did seem to be a bit diluted.)

To find out -- right after we've switched to Snow Leopard and we all have increased need for support in making Snow Leopard work -- that MacFixit has been given away to the other side, is really horrifying.

All I can say is:
Noooooooooooooooooooooo!
Reply to this comment
by tkessler September 2, 2009 6:25 PM PDT
Well, I hope people will give the three of us a chance. This move is by no means an effort to be corporate-pretentious. Regardless of what people have thought of CNET, MacFixIt is a pro-Mac site run by three guys who have used and loved Macs for a long time. Our goal is to help promote and discuss the Mac platform, and not push some corporate agenda of CNET. CNET does not interfere with our content, and we are at liberty to continue the same MacFixIt community and content we've always brought to the old site.

We are here to help you get your Mac and system up and running, so hit us with your questions and problems, and we'll do our best to help out.

While I agree with your notion that the layout of the site does put a CNET-centric view to the site, we hope that does not detract from the content we're providing. This morning with the change there were relatively few posts, but I am hoping to get more out there for people to read and comment on. I hope they're useful, and I welcome feedback on improving them and everything here at MacFixIt.
by Kevin M. Dean September 2, 2009 5:54 PM PDT
The true strength of the macfixit was it's forums and most of the people involved there have moved on to finetunedmac.com
Reply to this comment
by Cowicide September 2, 2009 6:18 PM PDT
They ditched the forums??!!!! Did they at least archive it or are they typical corporate idiots?
by tkessler September 2, 2009 6:27 PM PDT
Well, we hope the CNET Mac forums will be useful to people as well. There is a fair amount of criticism about them, but hopefully despite their drawbacks they will still be used by everyone. Unfortunately we have very little say in the specifics of the forum layout, but perhaps the administrators will incorporate changes if there is enough interest.
by tkessler September 2, 2009 6:40 PM PDT
The forums HAVE BEEN ARCHIVED!!!!

We made sure to keep the content of the past years around for people to browse through and benefit from. If you go to the new MacFixIt forums (the CNET Mac forums) you can browse through and search for forum content that is as far back as 2003 (Mainly in the Mac OS X forum, and "General" discussion forums).

All the content should be searchable through the search bar at the top of the page. For instance do a search for "Cross platform remote admin tool" and you will get a posting from 2003 that was originally on the MacFixIt forums page.
by Kevin M. Dean September 2, 2009 8:00 PM PDT
The archives can also be accessed directly at:

http://archive.macfixitforums.com/
by Officer Barbrady September 2, 2009 6:11 PM PDT
Great job, Mac Fixit & Kevin!
:)
Reply to this comment
by Gennx30 September 2, 2009 7:21 PM PDT
so....were now part of the same.... group who publishes MSNZD? [ZDNet]
I really feel the need for a shower and disinfectant after visiting there-
to listen to the general tone of the site, APPLE:

1. ....was started by Saddam Hussein
2. ....sunk the TITANIC *and* caused the great Depression
3....MIGHT have started H1N1-(or so theyve heard/gotten reports back on/set up tests on and discovered)
4 The site is almost a joke-its as if it were run by the MS marketing Dept-oh, they damn APPLE with faint praise at times-
but- I hope that if CBS cant reign in that portal of juvenile disinformation-at least this site will remain solidly independant and pro Mac
Reply to this comment
by isteve9000 September 2, 2009 7:56 PM PDT
There is still a little room on each page where you could cram some more advertising. There is almost a third of every page that is wasted on some actual information. I am looking forward to getting my money back for my 2 year macfixit subscription. I sure hope it actually happens.
Reply to this comment
by tkessler September 2, 2009 8:07 PM PDT
Well, MacFixIt will be free from now on, so holefully everyone will be more willing to stop by and browse through the articles for content. Advertising has been on MFI for a long time, and while I personally do not like it, it's unfortunately one drawback that I have come to live with. Even as an editor I still put up with the advertising, but luckily the CNET layout has relatively few advertisements.
by jungle September 10, 2009 12:19 PM PDT
I'm with isteve9000 on this issue. I subscribed to pro version so i would not have to deal with advertising, now i have no choice...it changes my whole attitude and confidence in the site, esp when most of CNET is so advertorial and consumer-promoting (e.g., the "Top Five Must Have Gadgets of the Year" and that ilk).

too bad I say, a wrong turn for MFI
by el_mancebo September 2, 2009 8:44 PM PDT
¿Is CNET related to M$?
Reply to this comment
by September 2, 2009 8:49 PM PDT
I'm more that willing to give you guys a chance to make this new site work at least as well as the old one, and I wish you success. That said, I have two gripes/questions about the new site: (1) How are we supposed to access it, and (2) How do I sign-up of email alerts, like the ones from the old site?
Reply to this comment
by tkessler September 2, 2009 9:21 PM PDT
There will be daily email digests and newsletter subscriptions of MFI content, though that content is for now governed by CNET. Those features will be enabled soon, and can be subscribed to in your CNET profile.

If you would like more flexibility, please let us know and we will look into suggestions.
by September 3, 2009 7:11 AM PDT
To me, the most important email alerts are ones that concern recently discovered problems, such as viruses or problems with new OS and software updates. Please make sure these type of daily or immediate alerts are still available. Thanks.
by tkessler September 3, 2009 8:14 AM PDT
Will do. Since it is a new system to us, and an established system by CNET these changes might take a little time, but it is something I would like to keep for users.
by smoken2009 September 2, 2009 8:52 PM PDT
This sad were are all the videos
Reply to this comment
by ghetti--2008 September 2, 2009 9:03 PM PDT
I will have to find some thing that I CAN RELIN ON THAT IS MAC RELATEDD
by ghetti--2008 September 2, 2009 9:02 PM PDT
Thia sucks cant find anything Mac
Reply to this comment
by Delaware Bill September 2, 2009 9:05 PM PDT
I just received an email from Aaron Smith, MacFixit Product Manager, announcing the "new MacFixit site. It says "The URL for the new MacFixIt site is
http://ct.versiontracker.com/clicks?t=386620461-811d829fd891ee65f6a2cd8a6914fa13-bf&brand=VERSIONTRACKER&s=5
Wow, what a ridiculous URL! Clicking on it (or copy/pasting it in the browser) results in a "Page Not Found".
If you try just using the first part of the URL: http://ct.versiontracker.com You encounter the wonderfully inept message "Sorry, we are not unable to redirect you to the desired page." (Read that again).
I am not impressed so far with the "New MacFixit".
Reply to this comment
by tkessler September 2, 2009 9:15 PM PDT
The transition has had a couple of speed bumps, but it's going smoothly so far. I'm sure people interested in the site will go to www.macfixit.com and find themselves redirected here.

We understand people are skeptical right now, with the whole CNET look, but hopefully that skepticism will be lifted in time.
by nomoreusernames September 2, 2009 9:37 PM PDT
Ditto
This is less than a stellar start, not a confidence builder.
Return in 6months??
by Eideard September 2, 2009 9:16 PM PDT
You certainly seem to attract a lot of whiners. Or is it wieners?
Reply to this comment
by tkessler September 2, 2009 9:23 PM PDT
Anytime there is a change people use it as opportunity to voice their opinions. We're eager to hear from everyone about the changes, and also are trying to reassure everyone that we are striving to keep MacFixIt the same, regardless of how it is wrapped. Much of the feedback seems to be concern about this.
by jpmrb September 2, 2009 9:32 PM PDT
Quote: "Its free!". "ITS?" I don't know if you should "get a web designer in here" as suggested, but why not get somebody who can spell. I'm sure few people mind, or even notice, but as the proverb says, "The Steve Jobs is in the details." Ooops, i meant "the devil".
Reply to this comment
by tecsolltd September 2, 2009 9:41 PM PDT
Well its official... since 1997 I have been DAILY checking MacFixit.com and sadly it is just been EATEN. I must say for the past year or so it did seem that the coverage and troubleshooting had got weaker.

I cant handle the look, their is no home page, it is terrible. I recommend all Mac users go to:
http://www.macosxhints.com
http://www.finetunedmac.com/forums

...and even then the world is not the same :(

PS. And I had to sign up to CNET just to rant. First post, last post :)
Reply to this comment
by tkessler September 2, 2009 10:17 PM PDT
Well, all I can say is you're wrong. Granted the look may not be what you like, but the content and authors are the same. Working with the look and layout will be up to CNET for the most part, but the content is hopefully what attracted people to MacFixIt in the first place.

I will do my best to keep things as straightforward as they always have been.
by John Goodchild September 2, 2009 9:45 PM PDT
Why is the MacFixIt site listed under "Reviews" on the CNET site? Why is there no link to MacFixIt from the Home page or even the Reviews root page? I feel that this site will fade into obscurity like iPhoneAtlas (again... no links from either the Home or Reviews pages) unless you provide links that people can find and follow. I do not want to see this site fail. Ted Landau built it from nothing into the second most visited Mac troubleshooting web site in the world (Apple's is first). You have a valuable resource and a piece of Mac history here.... SHOW IT OFF! Don't hide it in a nonsensical location.
Reply to this comment
by John Goodchild September 2, 2009 9:54 PM PDT
Update: There ARE links. But they are hidden under a small pop-up menu entitled "Other CNET Sites" right at the bottom of the screen. It reminds me of a scene from The Hitchhikers Guide to the Galaxy:

"But the plans were on display ..."
"On display? I eventually had to go down to the cellar to find them."
"That's the display department."
"With a torch."
"Ah, well the lights had probably gone."
"So had the stairs."
"But look, you found the notice didn't you?"
"Yes," said Arthur, "yes I did. It was on display in the bottom of a locked filing cabinet stuck in a disused lavatory with a sign on the door saying Beware of the Leopard."
by September 3, 2009 7:25 AM PDT
Even with the help of John's guidance to locate the hidden link, I still had trouble finding it. Based on what they taught me in Retail Marketing 101, I can only assume one of two things from the product placement location to which CNET has relegated MacFixIt: either (1) CNET believes the customers who want the product want it so badly they'll keep hunting until they find it, or (2) they really don't care if they "sell" much, it any, of the product (and if after a sufficient time has passed and the page gets fewer and fewer hits, they'll be able to justify pulling it from the shelves all together.) I guess only time will tell which is correct.
by Cowicide September 3, 2009 8:29 PM PDT
Yeah, having this in the "reviews" section when it makes absolutely no sense to have it in the reviews section just makes me wary enough to look elsewhere for my Mac troubleshooting sites. When we have to troubleshoot just the URL itself of a troubleshooting site... it makes me lose confidence in the site. This is a dumb move. How about macfixit.cnet.com? Or anything that remotely makes sense aside from reviews.cnet.com?
by Cowicide September 3, 2009 8:31 PM PDT
wow, are you guys censoring me now as well or is your comment system just slow and crappy? what an update...
Showing 1 of 3 pages (114 Comments)
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