PowerBook G4/iBook battery recall (#4): Some countries apparently require original battery before replacement

Yesterday we noted that, despite a notice that some users will have to wait 4 to 6 weeks for a replacement battery, Apple (US) is sending the new battery first, allowing users to send in the recalled (old) battery upon receipt.

However, users in other countries are reporting that their authorized service providers are requiring the old battery to be submitted first, leaving said users without a battery until the replacement arrives.

MacFixIt reader Mark Axton writes:

"While there are problems in the United States at least you get to hang onto your battery.  Here in Australia I have been told by my local Apple Authorized Service Provider that I have to give the old battery back and wait 2 to 8 weeks for the replacement.  The recommendation was to buy another battery and then wait for the replacement.  I can get another on the Australian Apple Store in 24 hours at a cost of US$150, great!

"I have rung Apple Australia a couple of times and they have basically palmed the whole thing off to call Apple Authorized Service Provider."

Feedback? Late-breakers@macfixit.com.

Previous coverage:

• PowerBook G4/iBook battery recall (#3): Replacement may take a month or more; Serial number ranges updated to exclude some models; more
• PowerBook G4/iBook battery recall (#2): Some iBook G3s also eligible; continuing problems with serial number, date ranges
• Apple announces recall of 1.8 million PowerBook G4, iBook batteries; Recall system not working for some; Serial number range discrepancies

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