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December 20, 2006 9:30 AM PST

Power Mac G5 (liquid-cooled): Fluid leaks

by CNET staff
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A number of users are reporting leaking of liquid coolant from some thusly cooled Power Mac G5s, in some cases causing severe damage to internal components including the logic board, power supply and more. The lack of cooling liquid can also lead to processor overheating, resultant in sudden shutdowns and other erratic behavior.

MacFixIt reader Thorsten Kohlhage writes: "I found out last week that a leak in the liquid cooling system in my 20 month old Power Mac G5 DP destroyed my processor, power supply and Logic Board. Apple is denying service because the unit is out of warranty -- I think this is a design flaw."

In some cases, the issue is first indicated by a distinct clicking noise -- or loud crackle -- emanated from the G5 housing.

Unfortunately, many G5s are failing outside of standard warranty range, necessitating costly repairs. Some repair prices for afflicted units are running upwards of US$1800 -- nearly the price of a new Mac Pro.

If you discover a coolant leak or apparent coolant leak, you should immediately discontinue use of your Power Mac G5 and seek assistance. As noted in this data safety sheet for the G5's liquid cooling system, there are some potentially adverse health effects that can be caused by the cooling substance if handled.

Feedback? Late-breakers@macfixit.com.

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    Add a Comment (Log in or register) (16 Comments)
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    by lincd--2008 December 20, 2006 10:24 AM PST
    This happened to my 2nd-generation dual 2.5 purchased in 2004, but during the warranty period. Greenish fluid leaked all over the floor, machine shut down. CPU module and power supply were replaced under warranty.
    Reply to this comment
    by fdm December 20, 2006 10:24 AM PST
    >
    This is a reply to a previous comment by lincd--2008


    What, they didn't get AppleCare? Presumably this would cover anything happening now... although they'd still be SOL after year 3 ended.

    Let this be a wake-up call for those of you with such liquid-cooled G5s that if you can still get AppleCare, you should.

    Guess I'll watch mine more closely from now on, as I've got one of them (non-whisper-quiet) original dual 2.5s too.
    Reply to this comment
    by kohlhage December 20, 2006 10:24 AM PST
    >>
    This is a reply to a previous comment by fdm


    Thorsten Kohlhage
    Ther is no apple care in South Africa
    Reply to this comment
    by Bill Strohm December 20, 2006 11:44 AM PST
    Is there a preventive maintenance procedure for this problem, such as replacing seals? And how can a leak be detected BEFORE damage is done to the logic board? Should the owner be opening the drop-down door and inspecting anything in particular x times a month?
    Reply to this comment
    by bryanus December 20, 2006 11:44 AM PST
    >
    This is a reply to a previous comment by Bill Strohm


    Where can I find more info about this loud crackle emeanating from the case? I hear anoice like that from my duial 2.5 a few times a day. I thougt it was from one of my hard drives dying. Sound like whacking the case with a pen. Pretty loud and def not "normal".
    Reply to this comment
    by magichr3 December 20, 2006 11:56 AM PST
    This happened to me also, after 5 repair trips an Apple store (3 hours round trip) Apple replaced my G5 with a newer and more current (read better) G5 (but still a water cooled one). I believe Apple is fair about this stuff but, I always worry that it will happen again --so, I bought the extended warranty.

    These non-Intel G5's run pretty hot and I always wonder if the fans respond correctly --oh well. Basically, I think that the more moving parts in a product the higher your chance of failure. All machines will fail, it's just a matter of time to failure.
    Reply to this comment
    by libertarian December 20, 2006 11:56 AM PST
    >
    This is a reply to a previous comment by magichr3


    My G5 got fried in July. It was set to turn on a 6 a.m. When I went to check email, I encountered a dead computer and smelled ozone and felt moisture. Dropped it off at the Apple Store. Had to wait several hours for an appointment with a Genius. Five weeks later I got a comparable replacement under extended AppleCare. Sigh. Oh. And they neglected to give me the proper power cord. And the replacement had one 500GB hard drive instead of two 250GB drives. Which meant that I had to buy a 500GB external hard drive if I wanted to continue with my disaster recovery plan that includes creating a weekly bootable clone of the startup drive.
    Reply to this comment
    by WhiteDog December 20, 2006 1:14 PM PST
    I've been expecting reports of leaks ever since the liquid-cooled G5s came out. It always seemed to me like an accident waiting to happen. Liquids and electronics just don't mix. Over time, with frequent heating and cooling of components and fittings, however well made they may be, degradation of constituent materials is bound to occur.

    ---
    Don't anthropomorphize computers.
    They hate that.
    Reply to this comment
    by bjlevine December 20, 2006 2:50 PM PST
    Any Mac you purchase should have AppleCare. There are just too many things that can go wrong with technology items that are updated so often that there's not enough time between design and production to be assured that nothing will go wrong during the first three years of use.

    I had a MDD G4 that Apple replaced (after a number of m'board & CPU swaps on their dime) with a 1.8GHz dual-CPU G5. Less than a year later that unit's power supply went south and, unable to provide a replacement with a reasonable amount of time, they sent me a new 2.0GHz dual-CPU G5. Did I say AppleCare was great? Don't leave the Apple Store without it.
    Reply to this comment
    by stantastic December 20, 2006 4:12 PM PST
    Wonderful -- something I can look forward to this holiday season. My 2.7GHz DP PowerMac G5 is just over a year old. Although, I DO have AppleCare on it for a few more years...
    Reply to this comment
    by Reddog99 December 20, 2006 6:49 PM PST
    If you bought your computer using a credit card, check to see if they offer an extended warranty for credit card purchases. When my G5 leaked, the Apple service tech made an estimate of $3500 to repair. Visa's eClaims warranty extension replaced the entire computer for me. (I got a Mac Pro).

    Pat
    Reply to this comment
    by krafix December 20, 2006 7:38 PM PST
    In the province of Quebec CAN, there is something called an automatic "legal warranty" which applies to anything you buy and specifies that something has to function for a reasonnable amount of time for the purpose it's suppose to. This means you almost never need to buy an extended warranty. And it works: one almost always wins in small claims court when requesting this to apply before a judge. Some might want to check if their province or state has something similar in case they don't have an applecare plan. Beleive me, it's worth a try.
    Reply to this comment
    by terry-morris December 20, 2006 11:38 PM PST
    It should be noted for those that have pets. If you do get a leak keep them away from the liquid. It contains glycol and it can kill a pet. And they are attracted to it because of it's sweet smell.

    Also, unplug the machine as there would also be a shock hazard from the liquid.
    Reply to this comment
    by macdad614 December 20, 2006 11:38 PM PST
    >
    This is a reply to a previous comment by terry-morris


    It sounds as though it is ethylene glycol, the basic ingredient that has been used in automobile coolant/antifreeze for the past 40+ years. It not only SMELLS sweet, but being an alcohol, it also TASTES sweet. It also has been implicated as the ingredient in food for murders of people, as confirmed by autopsy. Just this past week I saw at a retail store a PC which had vinyl tubing carrying greenish liquid coolant; what a bad idea! Flagle's Law on the Perversity of Inanimate Objects: Whatever can go wrong will, and at the least opportune time.
    Reply to this comment
    by Gennx30 December 21, 2006 9:09 AM PST
    one shouldnt need Applecare if quality control is of high priority.
    Ive always wondered why Apple gives only one year warranty when the industry standard is 2-and 3 would show they have good faith in their product and are committed to quality-and would give Apple even more of a market share bump.
    Reply to this comment
    by MichelJosephPetulli December 24, 2006 5:35 PM PST
    i think they should have a free replacement watercooling unit it would really weight in at the many court battles that could ensue!!!!!!!!!!!!!!!!!!!!!!!!
    Reply to this comment
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