January 26, 2007 12:17 AM PST

Guide to Mac-friendly wireless routers: Technical support/documentation for Macs

by CNET staff

What follows is a listing of wireless router manufacturers/models with which our readers have found poor, fair or good with regard to support and documentation. Of course, this list excludes Apple's own generally well-functioning and extremely easy-to-configure AirPort line of wireless routers (AirPort Extreme, Express).

Belkin [Good]

Software-based Mac configuration tool
Instruction manual includes Mac-specific directions
Reader comment: "Belkin has a wizard on the packaged CD that runs on Mac OSX. Of course, it's not really necessary since the user guide has all the information you need to connect to the router's web page and do your own configuration."

Hawking Technology [Good]

Explicitly advertised Mac support
Software-based Mac configuration tool
Instruction manual for Hi-Gain Wireless-108G MIMO (Price Range: $98.01 - $149.99) includes Mac-specific directions/screenshots
Toll-free tech support

Bufallo Technology [Good]

Many user testimonials of excellent Mac phone/e-mail technical support
Most routers seem to work well with Apple Talk devices and not exhibit some iChat problems when connected to AirPort cards present with some non-Apple routers

US Robotics [Good]

Instruction manual for model USR5461 [~$70] includes Mac-specific directions
Online documentation is platform-agnostic
Firmware updates to resolve Mac-specific issues
Reader comment: "I have been using a US Robotics wireless router. It is lovely to set up and comes complete with clear instructions on how to set up from a Mac computer. It works reliably, and has been very easy to set up."

NetComm [Good]

Explicitly advertised Mac support
Prominent "Mac users" link on home page
Mac-specific "QuickStart" guides and video tutorials

NetGear [Good]

Mac OS X listed in "System requirements" for most routers
Accompanying media (CD) for some routers includes both Mac OS 9 and Mac OS X installation routines
Minimal documentation available for networking between Macs and PCs using Netgear routers
Firmware updates for some routers are Windows-only
AirPort Extreme cards not compatible with some routers
Reader comment "My Netgear router was very easy to set up manually with an excellent user interface. It has the expected in-built browser and everything is laid out chronologically and very clearly."

MacSense [Fair]

Expressed support for Macs
Somewhat confusing process for installing firmware updates under Mac OS X
Manuals still show only Mac OS 9 screenshots/instruction

D-Link [Fair]

Mac-specific section on Web site with ostensibly compatible routers
Lack of Mac technical support
Firmware updates appear to apply specifically to Windows-related issues
Mac-specific "Quick Install" guides missing for most wireless router models -- even those listed in the Mac section
Some routers must be configured only with Firefox or an alternative browser -- Safari will not work
Reader comment: "I recently exchanged email with their tech support and was specifically informed that D-Link does not support Macs for any of their products and specifically does not recommend their use on Macs. Although many D-Link products will work on a Mac, as a user you are on your own. D-Link will not provide any direct or indirect support according to their tech support."

Linksys [Poor]