Heavy store traffic causing various issues The unusually high volume of activity being experienced by Apple's iTunes Music Store servers (with users updating to DRM-free media in droves) is causing some significant glitches, affecting general store browsing, track updating, and more -- issues that are disappearing as store traffic falls back to normal levels.
In some cases, the results are cryptic error messages.
One reader writes:
"Of the 130 tunes I chose to update only 30 downloaded and for the past 45 minutes continue to have iTunes Store 504 errors."
In others, the outcome is failed or erroneously empty searches. Andy Driscoll writes:
"Attempting to search artists and songs in iTunes 7.2, even those previously accessed in 7.1.5 is yielding a 'no match' message, including for such artists as Chuck berry and Elvis Presley. Only successful return thus far has been McCartney. Clicking on link to Apple's request website indicates that v. 7.2 I not yet listed as a version. If I get a recent addition, but nothing earlier, is this a traffic issue ? or a supply matter?"
iTunes Plus purchases also aren't working for some users. A reader writes:
"After installing iTunes 7.2, I clicked on the button to 'upgrade my library' in which you pay to upgrade all the EMI music I purchased before. I have 25 albums that are eligible (it actually lists them all automatically). I click on the buy button and I get an error message saying 'The item you tried to buy is no longer available.' I can't 'upgrade' after all."
Meanwhile, the Apple TV has succumbed to heavy store volume as well, with continual rebooting ("looping") and other symptoms manifest. Generally these issues are resolving themselves as traffic to the servers, which Apple TV relies upon, dies down.
Tracks not transferring to iPod For many users, MP3 tracks encoded by earlier versions of iTunes will not transfer to iPods under iTunes 7.2. Some users have narrowed the problem down to tracks encoded by iTunes version 6.0.5 and earlier.
In some cases, the only resolution to this problem is downgrading to iTunes 7.1.1, which is not an easy process if you don't have a backup handy since Apple neglects to maintain old software version downloads.
OldApps.com maintains a downloadable of version of iTunes 7.0.1, which you can try if you absolutely need to transfer problematic files to your iPod. You will need to delete the following files before attempting installation using the old package:
- The iTunes 7.2 application (located in /Applications)
- com.apple.iTunes.plist (from ~/Library/Preferences)
- iTunes.pkg (from /Library/Receipts)
- iTunesX.pkg (from /Library/Receipts)
Repeated requests for iTunes plus update attempts Some users are experiencing an issue where iTunes 7.2 repeatedly checks for songs eligible for iTunes Plus updates at each launch of the application, despite all eligible tracks being updated.
MacFixIt reader Steve Solomon writes:
"I updated multiple songs today on iTunes Plus. I received multiple server error messages during the multiple attempts today. One time I quit iTunes during one of my futile update attempts and iTunes told me that it would check for my updates next time I ran it. All of my updates have finally been done but iTunes asks me for my password to check for updates every time I run it. Is there a way to make the madness stop?"
iTunes will not launch Some users have reported that they are unable to launch iTunes after the update. One reader writes:
"iTunes 7.2 wont load, won't launch at all, and won't force quit. I have to reboot the intel imac to use it."
Purchased songs will not load onto iPod An inability to load certain tracks to iPods is afflicting some users after the iTunes 7.2 update. One reader writes:
"With the latest itunes that i installed today i have one new problem. my iPod will no longer accept mp3s that i ripped from CDs made from iTunes Music-store-bought songs."
Knowledge Base: Controlling iTunes Plus Apple has posted a Knowledge Base article (#305563) with some important information about how iTunes Plus purchase preferences work. Among the salient points:
- "The format of music you will receive with a Complete My Album purchase depends upon how you have set your iTunes Plus preference. If you've set your preference to always receive iTunes Plus music when available, you will be given iTunes Plus music, regardless of the format of the songs that were previously purchased from the album."
- "If the tracks you own are AAC Protected or a mix of both AAC Protected and iTunes Plus, and if your iTunes Plus preference is ENABLED, you must upgrade your tracks to iTunes Plus first, before the album is eligible for Complete My Album."
iTunes Plus preferences can be controlled by choosing View My Account from the iTunes Store menu, clicking View Account then clicking the Manage iTunes Plus button.
- iTunes 7.2 (#2): Installation problems, iTunes store swamped
- iTunes 7.2 released: Adds "iTunes Plus" purchases (DRM-free tracks)