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August 30, 2007 10:15 AM PDT

Apple Aluminum keyboards (#6): Preventing shutdown, fix; may conflict with other USB devices

by CNET staff

Preventing shutdown, fix Some users have reported that the Apple Aluminum keyboard prevents proper shutdown when connected directly to the host Mac.

One reader writes:

"After applying the F3/F4 fix (replacing and updating Dock.app), I encountered a new problem. When I tried to shut down the G4 Quicksilver (with 10.4.10) it turns back on by itself immediately. At first I though I did a restart, but I did not. The keyboard is connected to USB port 1 of the G4."

It appears that the fix for this issue is, in some cases, to connect the keyboard through an external USB hub as discussed in our USB troubleshooting tutorial.

MacFixIt reader Joachim Schaller writes:

"When I connect the keyboard to my USB2 Hub (Belkin 7-port), which is connected to a Ratoc USB2/FW combo card, everything works as expected. I can even use start-up keys (single user, verbose etc.)."

May conflict with other USB devices, fixes We've received reports indicating problems with other USB devices connected on the same bus as the Apple aluminum keyboard.

MacFixIt reader Pam Sargood writes:

"Since connecting my new Apple metal keyboard, my Logitech MX Revolution mouse has ceased to function. Reinstalling the driver software has no effect, the cursor remains motionless and the lcc control panel is unable to see the device."

If you are experiencing a similar issue, please let us know.

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    Add a Comment (Log in or register)
    by mgldan August 30, 2007 2:31 PM PDT
    I also have an Apple Aluminum Keyboard (coupled to a mid-2007 iMac) and a Logitech MX Revolution, but I haven't had any driver problems. Could the Apple Keyboard Update fix this?
    Reply to this comment
    by artlover--2008 September 4, 2007 8:12 AM PDT
    well, on the USB conflict I had above,
    Apple <B>JUST</b> came out with this little advertisement disclosure,
    gotta read the fine print ...

    See Here:
    http://www.apple.com/keyboard/

    by system requirements:

    <b>"System Requirements
    ? Mac computer with available USB 1.1 or USB 2.0 port
    ? Mac OS X v10.4.10 or later
    ? Keyboard software update"</b>

    then in fine print:

    <i>*Devices that draw high power from the USB connection, such as iPods, hard drives
    and some flash drives, can <b>ONLY</b> be used with the new keyboard when it is attached
    to the aluminum iMac.</i>

    well, we learn through the pocket book . . .

    Yes, they thought of everything . . .
    .
    .
    .
    Reply to this comment
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